About Lyra
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
Then role is to provide high quality and professional counselling and information support services to employees of client companies via telephone, live chat and structured counselling sessions.
You will be responsible for the initial assessment of the client, clinical case management and all follow up administration activities.
This is a permanent hybrid position and the job holder will be based at home with onsite requirement every Monday, as a minimum, in the Lyra Hungary head office in Budapest.
The role is 40 hours per week, Monday to Friday.
Key Responsibilities
To provide the first point of contact for employees accessing Lyra Hungary services
To provide all the services to which the caller is entitled to in a professional and respectful manner
To accurately capture all information on the database pertinent to the clinical management of the case
To adhere to all clinical protocols, procedures and operational standards as laid out by Lyra
To keep abreast of developments within client organisations and with changes to service offerings
To attend all relevant meetings, training and staff support groups
To attend regular and scheduled counselling supervision with the external counselling supervisor
Carry out any other relevant work related duties as required by the Clinical Lead.
Qualifications
Masters Psychology degree is essential
Minimum of two years experience in counselling is preferred
Postgraduate training for Expert Psychologists in Counselling would be an advantage
Experience
Experience working in an EAP environment will be an advantage, but not essential
Experience of providing telephonic and live chat counselling and support
About You
Skilled in providing Solution Focused Therapy to clients.
Must be able to undertake therapy in a minimum of two languages - Hungarian and English.
Will have the ability to merge Clinical and EAP focus.
Organised with the ability to plan and prioritise workload effectively.
Continuous improvement mind-set – looking at opportunities to innovate & improve.
Honest, loyal, and full of integrity.
Takes ownership and is a pragmatic problem solver.
Ability to ensure accuracy of data and maintain confidentiality, with high attention to detail.
Excellent verbal and written communication.
Ability to follow procedures accurately and record actions taken at all stages.
Is passionate, enthusiastic, and excited about the opportunity, recognising where they can add value.
Strong time management skills
Flexible and adaptable to a fast-paced environment.
Ability to work to deadlines and under pressure.
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected]. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
