Community Name:

• Essential Functions Statement(s)

  • Operations: Responsible for ensuring the smooth running of the community in a fast-paced environment. Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy. anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.

  • Customer service:  Must provide superior customer service and communication with residents and prospective residents to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability.

  • Oversee and participate in all aspects of leasing/sales, including leasing administration, marketing activities and maintaining product knowledge of community and competitors to maximize rental income and budgeted occupancy.

  • Complete lease/renewal paperwork, ensuring accuracy and completion.

  • Track and evaluate advertising, and all client traffic.

  • People development:   Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, maintenance, and management personnel, in order to maximize their engagement and minimize turnover.

  • Marketing:  driving revenues with understanding and analysis of competition and development of creative marketing programs.

  • Supervise day-to-day operations of entire on-site team; ensure policies and procedures are being followed.

  • Maintain effective on-site staff through interviewing, hiring, and coaching team, as necessary.

  • Maintain residents’ files in accordance with company’s standards.

  • Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.

  • Manage and maintain community budget and finances.

  • Maintain positive relations with all community vendors, prospects, residents, and team members.

  • Perform any other duties as required or assigned.

  Competency Statement(s)

  • Management Skills - Ability to organize and direct oneself and effectively supervise others. 

  • Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas. 

  • Interpersonal - Ability to get along well with a variety of personalities and individuals. 

  • Presentation Skills - Ability to effectively present information publicly. 

  • Communication, Oral - Ability to communicate effectively with others using the spoken word. 

  • Communication, Written - Ability to communicate in writing clearly and concisely. 

  • Organized - Possessing the trait of being organized or following a systematic method of performing a task. 

  • Analytical Skills - Ability to use thinking and reasoning to solve a problem. 

  • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems. 

  • Decision Making - Ability to make critical decisions while following company procedures. 

Skills & Abilities

• Education: High School Graduate or General Education Degree (GED): Required

• Associate or bachelor’s degree preferred

• Experience: Three (3) years onsite property management experience, previous supervisory experience preferred

• Computer Skills: Must be able to proficiently operate a computer, the Internet, Microsoft Office including Word and Excel, email and other relevant software, and basic office equipment; proficient in Yardi property management software or other similar property management software preferred

• Certifications & Licenses: Must have a valid driver’s license 

• Other Requirements: Must have strong interpersonal skills and ability to resolve challenges and conflicts; Must exhibit a high degree of concern for and patience with others; Must have the ability to utilize basic mathematic skills and be able to write routine reports and correspondence; Must have strong problem-solving skills; Must be highly organized, detail-oriented, flexible and adaptable and able to multitask; Must be able to adhere to all terms and conditions set forth in the United Church Homes Employee Handbook 

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.