About this Project Quality Management – EMEA Pole Quality Manager role at GE Vernova
GE Vernova · Onsite · Lahore
Job Description Summary
The Pole Quality Manager will own Daily Management of critical, aging Non-Conformity Reports (NCRs) and cross-functional Root Cause Analyses (RCAs).Job Description
Key Responsibilities
- Analyze data from Customer Events (CEs). Investigate if trends and systemic root cause will be addressed by existing projects, and if not, coordinate with Quality colleagues to address
- Drive Pole NCR data quality and customer impact for NCRs, confirm and report CEs
- Participate in Daily Management of “critical” and “high” aging NCRs, including timely follow up and distribution of new NCRs
- Monitor and escalate NCRs for appropriate assignment/reassignment
- Lead cross-functional RCAs
- Ensure RCAs are kicked off for CEs and improve RCA first past yield through gate reviews by tracking Root Cause Identification (RCID) and Corrective and Preventive Action (CAPA)
- Open NCRs for product and service non-conformities raised in Customer Experience (CX) process
- Monitor NCR containment and challenge non-satisfactory NCR containment actions
- Lead trainings for customer-facing teams on Quality processes and tools
- Support ISO 9001 recertification and Pole QMS audits
- Develop Quality Alerts and Quality Moments
- Identify process improvements and represent Quality on Pole driven Kaizens/Problem Solving Reports (PSRs)
- Attend Customer Meetings to represent the Quality Function and actions to address Quality events and long-term actions Gas Power is taking to improve customer outcomes
Required Qualifications
- Bachelor’s degree from an accredited university or college or equivalent experience
- Minimum 5 years of experience in Quality
- Experience working within complex, multi-site, multi-region organizations
- English fluency
- Ability to travel and work in the pole countries as required
Desired Characteristics
- Advanced degree
- Qualified 8D RCA leader
- Strong interpersonal and leadership skills
- Strong oral and written communication skills
- Demonstrated ability to analyze and resolve problems
- Demonstrated ability to lead programs/projects
- Established project management skills
- Experience working in a global environment
Additional Information
Relocation Assistance Provided: No
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