Project Manager, Client Operations

Location: Burbank (On-Site)
Schedule: Day Shift, 9a Start Time
Position Type: Full-Time, Salaried
Compensation Range: $70,000-$85,000

Responsibilities

• Manage the creation and delivery of digital video and audio files to digital storefronts such as iTunes, Netflix, Amazon and Disney+
• Manage multiple projects from client(s) order to delivery completion, focusing on highest quality and on time delivery
• Establish a solid understanding of specific client specifications and needs
• Build strong working relationships with clients and deliver world class customer service
• Manage, monitor, and update all timelines, setting realistic expectations for day to day deliveries and communicating clearly with clients and internal operations
• Work with the billing team to ensure projects are billed correctly and on time to clients
• Perform order entries based on client requests and ensure data accuracy in all internal and external systems
• Provide strategic solutions to any issues that may arise with clients
• Collaborate with operational teams to build processes and make sure workflows operate smoothly and efficiently
• Identify areas of opportunity to enhance clients’ experience and work closely with other department leaders to drive initiatives and to execute on those opportunities
• Support Pixelogic’s vision and represent the best interests of both the customer as well as the company
• Abide by security policies and protect information entrusted to you
• Document processes to use as training guides (including video trainings)
• Utilize dashboards, reports and metrics to monitor production milestones and status
• Help build and evolve the company and team culture
• Participate in capacity planning process for your customers, ensuring accuracy in rolling demand versus capacity forecasts
• Participate in Corrective Action Report (CAR) process for client rejections and other issues to ensure proper processes/procedures are always in place to prevent issues from happening and especially recurring
• Participate in Operational Initiatives (OI’s) in collaboration with technology, operational and admin teams to continuously improve workflows related to your accounts

Requirements

• Bachelor’s degree preferred
• Localization (subtitling, dubbing) and/or digital media and mastering experience preferred
• Solid organizational skills, including multitasking and time-management
• Collaborative thinker who works well in a team
• Experience in media industry and post-production workflows
• Passionate about customer experience and customer service excellence
• Excellent communication skills with technical and non-technical individuals
• Deep sense of urgency and ability to work in a fast-paced environment with high volume
• Problem solver with creative and innovative approach with ability to think out of the box
• Outstanding attention to detail and ability to plan complex projects with urgency
• A positive attitude when experiencing obstacles and enthusiastic to get things done