The Project Manager is in charge of implementing the overall project plan for construction activities, delivering the projects within budget and at pre-determined cost level. This individual will work closely with the client providing status updates on timelines as well as budgeted costs and will be responsible for all documentation for change orders. The PM will most likely be working on multiple projects for the commercial retail client.

Main Responsibilities

• Create and execute project work plans, including tracking and reporting resource availability, and revise as appropriate to meet changing needs and requirements. 
• Identify resources needed and assign individual responsibilities. Establish clear project roles and responsibilities. 
• Travel required as needed. 
• Coordinate the overall planning for communication, project risk, change management, and training. 
• Facilitate team and client meetings effectively. 
• Resolve and/or escalate issues in a timely fashion.
• Communicate effectively with project teams to identify needs and evaluate alternative business solutions. 
• Gather and review construction documents. 
• Working with other Project Managers during bidding, negotiation, and post bid process 
• Visit job sites to monitor production/quality assurance. 
• Review the work progress on a daily basis. 
• Prepare internal and external reports pertaining to job status. 
• Plan ahead to prevent problems and resolve any emerging ones. 
• Operate as the lead point of contact for any and all matters specific to your customers. 
• Build and maintain strong, long-lasting customer relationships. 
• Expand customer opportunities with other services we provide. 
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment. 
• Assist with high-severity requests or issue escalations as needed. 
• Visit customer locations one time per week at a minimum. 
• Responsible for achieving and maintaining the desired gross profit percentage for your customer base. 
• Perform other related duties as required and assigned. 
• Negotiate terms of agreements, draft contracts, and obtain permits and licenses. 
• Estimate Large Refrigeration Projects 

Minimum Qualifications

• Bachelor's Degree or equivalent job-related experience
• Computer knowledge must include MS Office- Word, Excel, and Outlook
• New product development experience required.
• PMP certificationis a plus.
• Experience working with and effectively leading cross-functional teams essential.
• Proven ability to deliver high-quality projects on tight schedules.
• Strong and effective decision-making skills are a must.
• Excellent oral and written communication skills.
• Individual must be a self-starter with strong organizational abilities.
• Ability to coordinate and prioritize is required.
• Flexibility, initiative, and the ability to work with a minimum of direct supervision a must.
• Discretion and confidentiality required.

Preferred Qualifications

• Ability to work as a team member in a rapidly changing environment.
• Reliable, predictable attendance within client service hours for the performance of this position.
• Responsive to internal and external client needs.
• Ability to clearly communicate verbally and/or in writing both internally and externally.
• Knowledge of the industry is required.
• Must be well-organized and detail-oriented.
• Strong verbal and written communication skills.
• Perform other related duties as required and assigned.

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status.  All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at [email protected].