We are looking for a Production Order Administrator to strengthen our Operations team. The goal of this role is to take care of production order execution through our manufacturing partner network and resolve unexpected issues that arise during the production process.

How You’ll Contribute:

• Supervise the processing of production orders and document them in our internal CRM and ERP systems
• Select suitable contractors from our database of production partners
• Support the manufacturing process by controlling dates and dispatch, organizing delivery, and overseeing product quality control
• Track payments and work with customers
• Solve problems and special cases with customers and manufacturers that occur during order processing
• Achieve results despite the difficulties encountered

What You’ll Bring to Xometry:

• Language Skills: Fluent English and Italian (B2 or higher), including business correspondence. This is the primary requirement
• Experience: At least 1 year of relevant experience in procurement, logistics, or order management. Experience with engineering orders and with transactional IT systems for automating sales, production, and logistics processes is an advantage
• Problem Solving: Readiness to solve problems that differ from the base scenario
• Availability: Willingness to work paid overtime and be available for urgent questions outside of business hours
• Growth Mindset: Desire to work in a fast-growing business environment and willingness to systematize your own work and take part in process automation
• Work Environment: A comfortable workplace with stable internet access and the ability to join conference calls, as this position is 100% home office

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