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About this Product Support Engineer role at MKS Instruments

MKS Instruments · Onsite · Thailand Bangkok

A Day in Your Life at MKS:

As a Product support engineer, you will support/ lead the MSD EQ related projects (focusing on PLB Cu process), this position will focus on the process qualification and completed PoQ of EQ on time.  To provide technical support, problem solving to meet customer requirements and develop relationship and business with EL customers in Thailand. Develop new customers in a manner that will achieve short and long term, profitable growth at the assigned accounts.


Principal Responsibilities: 

1.      Support/ Lead the MSD EQ related projects (focusing on Horizontal PTH/ Flash Cu plating processes), this position will focus on the process qualification on time. 

2.      Participate with business team at customer site to provide technical knowledge advice and problem solving to EL Thailand engineers in order to achieve the desired target.

3.      Collaborate with PMM, Account team, EQ team, BDM and BM to support Atotech Thailand EL business as being assigned.

4.      Develop relationships with key customers in Thailand as being assigned.

5.      Provide excellent customer services, assisting in resolving technical difficulty and presenting STM and AEP technology and processes.

6.      Be responsible for technical communication between BU-STM and BU-AEP, BM/ BD/ BDM in Thailand and customers.


Required Skills: 

  • Graduated in Chemical Engineering, Industrial Chemistry, Electroplating or related field
  • 2 years experiences in sales or technical support in chemical industry
  • Experience in Electroplating is advantage
  • Good written and verbal communication skills in English as well as technical or business writing
  • Computer literacy
  • Own a car and be able to work up-country

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations.  Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.

MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies.  MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com .

If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role

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About MKS Instruments

At MKS, it's all about courage, big ideas, and a serious passion for innovation. Winning here is about exploring possibilities, taking action , and solving our customers’ toughest challenges. It's not just a job – it's what you make of it. While you shape your role and make it unique, we invest in you with on-the-job and formal training, as well as educational assistance. Curiosity is key at MKS - ask questions, own your path. Our success comes from celebrating the unique skills, diverse perspectives, and lived experience of employees from over 100 countries. The goal is to make sure that everyone feels that they belong. Diversity isn't just a nice-to-have; making sure everyone feels include

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