About this Product Specialist role at Intropic
Who We Are
Intropic is a fast-growing, venture-backed information company. We believe information helps people
make better decisions and fuels innovation, and we build software and data products that help people
get more value from it. Our journey starts in finance and capital markets, where information moves
trillions of dollars: our index rebalance forecasting, index intelligence and related datasets are already
used daily by Portfolio Managers, Traders and Researchers at some of the world's largest hedge
funds, asset managers and trading firms. We're just getting started.
We are now opening our first office in Asia-Pacific, in Hong Kong. Our APAC client base of
quantitative funds, trading firms and sell-side institutions across Hong Kong, Japan and Singapore
has grown to the point where it needs specialist support during its own market hours rather than from
London. This hire is a founding member of that presence. You will be backed by the full weight of our
London headquarters in Canary Wharf: our research, engineering, product and commercial teams,
established processes and a client book that already spans the region. In other words, start-up
ownership and visibility with the backing of an established, well-capitalised business behind you.
The Role
You will join as a Product Specialist, the person who sits at the centre of how Intropic's proprietary
equity rebalance datasets, including Passive Fund Intelligence (PFI) and Index Intelligence, are
delivered to institutional clients in APAC. Product Specialists at Intropic own the technical delivery
and the relationship: onboarding and implementing new client teams, fielding detailed
index-methodology and integration questions in real time, and making sure every client is getting the
most out of their subscription.
This is a role with a clear path. As you build deep product knowledge and your own client
relationships, you will grow into an Account Manager for the region, taking commercial ownership of
renewals, expansion and new business across APAC. We will help you learn the business and the
industry as quickly as possible.
What You'll Be Doing
• Lead the technical onboarding and implementation of Intropic's equity rebalance datasets for new
client teams across APAC, from configuring entitlements, dataset and licence permissions across
our API, portal and SFTP channels, to walking quantitative and trading desks through the data
model, action codes and forecast series until they are production-ready.
• Act as the first point of contact for product and index-methodology queries on index events across
S&P, Russell, MSCI, FTSE, STOXX, TOPIX, Nikkei, CSI, Hang Seng and ASX, often in real time
over client chat and during APAC market hours.
• Work continuously with clients to ensure they are maximising value from their Intropic
subscriptions: monitoring usage, running training sessions and demos, and resolving issues
quickly.
• Support evaluations and trials of our full product suite with senior counterparties at banks and
investment firms in the region, progressing to owning renewals, expansion and new client
acquisition as you step into account management.
• Be the voice of APAC clients inside Intropic: understand where they spend their time and money
and feed that back to the researchers and engineers responsible for building and maintaining our
products.
• Help establish Intropic's presence in Hong Kong, working closely with the London team on
coverage, processes and the local client calendar.
Why Join Us
• Be a founder of Intropic in APAC. You are one of the first people on the ground in Hong Kong,
with the autonomy and visibility that comes with building a new office from day one.
• Strong London backing. You are never on your own: a full research, engineering, product and
commercial team in Canary Wharf, established onboarding and training programmes, and an
existing APAC client book to build on.
• A clear path to Account Manager. Grow from specialist delivery into commercial ownership of
the region.
• Work with the sharpest people in the market. Our clients are index rebalance PMs, quant
researchers and traders at the world's most demanding institution from senior colleagues who have done the role themselves.
• A dynamic, multi-disciplinary role where no two days are the same, alongside a diverse team of
capable, passionate and entrepreneurial colleagues who will help you grow.
