About this Product Officer role at ZainCash
ZainCash · Onsite · Baghdad, Baghdad Governorate, Iraq
About Zaincash
ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more. For more information, please visit www.zaincash.iq.
Responsibilities:
Product Development
- Support the product lifecycle from requirements gathering to post-launch activities.
- Assist in defining and enhancing digital payment products, including wallets, transfers, bill payments, and merchant payments.
Requirements & Collaboration
- Prepare Business Requirement Documents (BRDs), user stories, process flows, and acceptance criteria.
- Collaborate with business, technology, QA, operations, and compliance teams to support product delivery.
- Assist in requirement clarification and stakeholder communication.
Testing & Release Support
- Support the preparation of UAT scenarios and test cases.
- Participate in UAT and verify product readiness before release.
- Assist in production deployments and post-release issue tracking.
Customer Experience
- Support initiatives to improve customer experience and product usability.
- Work with design and development teams to enhance customer journeys.
Requirements
- Bachelor's degree in Business, Computer Science, Information Systems, or a related field.
- Fresh graduate or up to 1 year of experience in product management, business analysis, or digital product development. Internship experience is a plus.
- Basic understanding of digital payment products and fintech services.
- Familiarity with Agile methodologies and the product development lifecycle.
- Ability to collaborate with business, technical, QA, and operations teams.
- Fluency in Arabic and English (written and verbal).
- Basic understanding of APIs and system integrations is an advantage.
- Exposure to UAT and software testing concepts is a plus.
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