Company:

Marsh

Description:

The Product Manager, DC, Retirement Solutions supports the end-to-end development of the Pension Services Platform and associated systems for the now: pensions master trust. This role focuses on enabling high-quality product development through evaluation, planning, and continuous improvement across the product lifecycle, in close partnership with internal stakeholders and external build partners. Based in London, you will work in a hybrid model (at least three days per week in the office) and identify opportunities to enhance efficiency, quality, and user experience—shaping products that meet member and employer needs and contribute to business growth. 

 

We will count on you to:

• Support delivery of the product vision by working with external build partners to ensure effective, high-quality execution.
• Translate product vision into applications and features that deliver value to members and employers, aligned to the overall proposition.
• Partner closely with UX and engineering teams (internal and external) to deliver an excellent, customer-centric user experience.
• Work with the Head of Product and other Product Managers to shape and maintain the product roadmap using user research, usage insights, market developments, and client feedback.
• Own a range of product features as the subject matter expert, defining success measures and monitoring, reporting, and communicating product progress.
• Champion continuous improvement by identifying and introducing better tools, processes, and practices to enhance delivery efficiency, quality, and outcomes.
• Contribute to commercial outcomes by supporting revenue growth, driving cost discipline through partner management, and improving operational efficiency via automation and self-service.
• Manage relationships with internal and external stakeholders, acting as a key point of contact on the product proposition and delivery priorities.

 

What you need to have:

• Essential: Pensions experience, including knowledge of DC (defined contribution) retirement solutions and the member/employer journey.
• Experience working in a technology-driven business and contributing to successful product outcomes in a collaborative, multi-team environment.
• Knowledge and experience of pensions administration platforms, including understanding of master trust products and UK DC pensions legal/compliance considerations.
• Strong analytical and problem-solving skills, with the ability to communicate complex concepts clearly and concisely to stakeholders at all levels (including proficiency in SQL).

 

What makes you stand out?

• Extensive knowledge of pension administration systems and operational workflows, including opportunities to improve efficiency through automation and self-service.
• Experience supporting internal and external stakeholder alignment and helping teams become more data-centric through effective use of insight and analysis.
• Experience representing an organization to external bodies such as The Pensions Regulator, HMRC or the Pensions Dashboard Programme.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [email protected].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.