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Job Category

Product

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Job Description: Director, Product Management — Implementation Health

About the Role
Salesforce is redefining how customers gain insight into the health of their Salesforce org, and Implementation Health is at the center of that mission. You will own the strategic vision and execution for how we measure, monitor, and improve the health of customer implementations at scale, across the full customer lifecycle.

We are looking for a Director of Product Management to build a foundational capability at the intersection of data science, customer success strategy, and enterprise product management. You'll shape the framework that quantifies implementation health. You'll also capture the context that makes those signals actionable, so humans and agents can work together to assess org health and address customer challenges. By driving proactive engagement, you'll help drive growth and lower attrition across our customer base.

About the Team
This role sits within our Customer Success Group, partnering closely with Product, Engineering, Data Science, Sales, and Marketing leadership to build best-in-class capabilities. As a trusted advisor, you won't just ship features. You'll shape how Salesforce understands and improves customer success, because implementation health is the leading indicator of retention, expansion, and long-term success.
You'll work alongside AI-powered tools and agents that handle repetitive tasks, freeing you to focus on strategy, alignment, and delivering measurable value to every customer on the platform.

Your Impact - Responsibilities
Success will be measured by how well implementation health capabilities, from data pipelines and model outputs to dashboards and CSM workflows, are delivered on time, at quality, and at scale.

• Strategic Vision & Roadmap Ownership: Define and drive the multi-year product strategy and roadmap for Implementation Health. This includes frameworks for key health signals, the context around them, and ML-powered insights that let humans and agents surface risk and drive resolution across thousands of implementations.
• Data, Analytics & ML Leadership: Develop deep expertise in the data architecture and ML models behind health assessment. Partner with T&P, Data Science, and Engineering to improve model accuracy, coverage, and interpretability.
• Customer Insights at Scale: Translate product usage, support interactions, implementation telemetry, and customer feedback into actionable health metrics for customer-facing and internal success strategies.
• Executive Influence & Stakeholder Alignment: Drive alignment and investment across Product, Engineering, Data Science, Sales, CSG, and Marketing leadership. Influence without direct authority at the VP/SVP level in a highly matrixed environment.
• Cross-Functional Execution: Lead cross-functional pods to deliver health capabilities on time and at quality.
• Data-Driven Culture: Champion data-informed decision-making by embedding health signals and context into human-agent workflows, proactive engagements, QBRs, and renewal motions.
• Platform Scalability: Scale the framework across Salesforce's growing cloud portfolio, including M&A-integrated products (e.g., Slack, Informatica, Agentforce).

Minimum Qualifications

• Bachelor's degree in Computer Science, Engineering, Business Administration, Information Systems, or a related technical/quantitative field or equivalent practical experience
• 10+ years of product management experience, including leadership in highly matrixed, cross-functional enterprise environments.
• Proven expertise in the product area end-to-end at Director level or equivalent.
• Significant experience with B2B SaaS or enterprise software, delivering products at scale across diverse customer segments.
• Deep understanding of data analytics, ML model development, and systems integration.
• Proven ability to operate as both a strategic thinker and an execution driver, comfortable setting a 3-year vision and unblocking a sprint.
• Track record of driving senior-level alignment and translating complex data and technical concepts into crisp executive narratives.

Preferred Qualifications

• Hands-on familiarity with SQL, Python, or cloud platforms (AWS, GCP).
• Master of Business Administration (MBA) or Master’s in Computer Science, Engineering Management, or Data Analytics or equivalent.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $197,300 - $313,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.