The Principal Program Manager owns a portfolio of Xometry's most complex and highest-value production programs, often several concurrent programs of $5M or more each, from award through launch and into steady-state supply. This person is the primary point of contact for the customer, leads the cross-functional and partner teams that deliver the program, and is accountable for quality, delivery, and financial results.

Alongside individual programs, this role improves how Xometry runs programs overall. The Principal Program Manager sets the standard for program management practice, drives operational improvements that let the program portfolio scale, and mentors other program managers on the team.

This role reports to the Director, Strategic Program Operations.

How You'll Contribute:

Own Strategic Production Programs End to End

• Lead multiple concurrent, complex production programs, often $5M or more each, from opportunity and award through first article, launch, and repeat production
• Build and manage detailed program plans that meet customer and internal requirements for scope, timeline, quality, and cost
• Run programs using the Xometry Product Development Process, aligned with Advanced Product Quality Planning (APQP)
• Manage program budgets and financials, including tooling, capital, and margin, and drive actions to meet financial objectives
• Track launch and production metrics, including timeline adherence, on-time delivery, quality, customer experience, and program financial results

Lead Customers, Partners, and Cross-Functional Teams

• Serve as the primary point of contact for customer program, engineering, quality, and procurement teams
• Lead cross-functional teams across Sales, Field Deployed Engineering, Quality, Supply Chain Planning, and the Partner Network to deliver each program
• Hold manufacturing partners accountable to program commitments, and work with them on capacity, schedule, and quality issues
• Coordinate resources, partner capacity, and dependencies across concurrent programs, identify risks early, escalate when needed, and lead mitigation and recovery across customer, partner, and internal teams
• Communicate program status through regular reviews with customers and internal leadership
• Find opportunities to expand programs within existing accounts and bring them to Sales and Account Management

Improve How Xometry Runs Programs

• Lead cross-functional operational initiatives that improve program efficiency, scalability, and repeatability
• Define and monitor program KPIs, and use data to find and drive improvements
• Apply Lean principles and operational best practices to program workflows, and identify opportunities for automation and process improvement
• Develop and maintain program management standards, templates, and playbooks for the team
• Work with Product and Engineering to improve the tools and systems that support program execution

Develop the Program Management Team

• Mentor and coach program managers on launch planning, customer management, financial management, and structured problem solving
• Serve as the escalation point for difficult program issues across the portfolio
• Help onboard new program managers and contribute to hiring

What You Bring To Xometry: 

Core Qualifications

• Bachelor's degree in Engineering, Business, Operations, Supply Chain, or a related field
• 12+ years of program or project management experience, including leading production programs in a manufacturing environment
• Manufacturing experience across processes such as CNC machining, injection molding, sheet metal, stamping, die casting, or extrusion
• Demonstrated success running multiple concurrent, complex programs, often $5M or more each, from award through launch and into repeat production
• Working knowledge of APQP and related quality planning practices
• Experience managing program budgets, timelines, scope, and financial results
• Experience leading cross-functional teams and managing supplier or contract manufacturer performance
• Strong analytical, problem-solving, and facilitation skills in technical and manufacturing settings
• Strong written and verbal communication, including executive-level presentation skills

How You Work

• Hands-on and accountable, willing to get into the details to keep a program on track
• Credible with a customer's program director and with a partner's plant manager
• Structured and data-driven, acting on program signals before issues become escalations
• Customer focused, with clear and proactive communication
• Builds processes and standards that others can follow
• Comfortable working independently and as part of a team in a fast-paced environment

Location and Travel

• Remote or hybrid
• Approximately 25% travel to customer and partner facilities
• Must be ITAR eligible, meaning a U.S. person as defined by the International Traffic in Arms Regulations (22 C.F.R. § 120.62), such as a U.S. citizen or national, lawful permanent resident, or individual granted asylum or refugee status, because this role requires access to export-controlled information

Preferred Qualifications

• 5+ years of military experience, such as service in program management, acquisition, logistics, or operations roles
• PMP certification
• Lean or Six Sigma certification
• Experience in automotive, aerospace, defense, or industrial manufacturing
• Experience with PPAP, AS9102 first article inspection, or other customer launch requirements
• Familiarity with ERP systems, Salesforce, BI tools such as Tableau or Looker, and project management tools such as Smartsheet, Jira, Asana, or Microsoft Project
• Experience in a high-mix contract manufacturing or manufacturing marketplace environment

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