About this Premier Customer Success Manager with German role at The Access Group
We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.
On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have two charity days allocated to support a cause that matters to you.
This role requires regular travel to Germany.
About you:
As a Designated Customer Success Manager, you’ll play a key role in helping our most valued customers achieve their goals and get the best possible value from their Access solutions. You’re passionate about building strong relationships, solving problems, and creating positive customer experiences.
You’re confident working with stakeholders at every level, including senior decision-makers, and you know how to turn customer challenges into opportunities. You enjoy using data, insights, and emerging technologies, including AI-powered tools and analytics, to better understand customer needs, identify trends, and make informed recommendations.
You may come from a Customer Success, Account Management, Customer Experience, or Hospitality Management background. What matters most is that you’re customer-focused, commercially aware, and motivated by helping customers succeed.
Day-to-day, you will:
• Build trusted relationships with key customers and stakeholders, including senior leaders, helping them achieve successful adoption of Access solutions and maximise long-term value.
• Use customer insights, data, and AI-enabled tools to identify risks, uncover opportunities, and provide proactive recommendations that improve customer outcomes and support retention.
• Lead regular business reviews, service improvement plans, workshops, and webinars, helping customers overcome challenges, measure success, and identify opportunities for growth.
• Work closely with internal teams to deliver a consistent customer experience, manage risks and opportunities, support renewals, reduce customer churn, and encourage customer advocacy.
Your skills and experiences might also include:
• Experience in Customer Success, Account Management, Customer Experience, or a customer-focused role within a technology or Software as a Service (SaaS) environment.
• Experience in the Hospitality industry, with a strong track record of building long-term relationships and delivering excellent customer experiences.
• Strong commercial awareness and negotiation skills, with the ability to identify customer risks, opportunities, and business needs.
• Confidence using data, reporting tools, and AI-enhanced technologies to gain insights, support decision-making, and demonstrate measurable customer value.
What are we all about?
The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.
With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.
We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?
Let’s make a difference together.
Love Work. Love Life. Be You.
