About this Practice Representative – Chelsea Laboratory role at Beth Israel Lahey Health
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Job Description:
Location
Chelsea, Massachusetts
Schedule
Monday through Friday
8:30 a.m.–5:00 p.m.
About the Role
Join Chelsea Shared Services as a Practice Representative supporting patients across a busy multiservice outpatient location.
You will be a welcoming first point of contact for patients while managing check-in, check-out, registration, scheduling, and other front-desk responsibilities. Because the location serves many Spanish-speaking patients, the ability to communicate effectively in both English and Spanish is important for this role.
Healthcare experience is welcome but not required. Candidates who are early in their careers and comfortable learning new systems are encouraged to apply.
What You’ll Do
Greet patients and visitors in a courteous and helpful manner
Check patients in and out for appointments
Register patients and verify demographic, insurance, and billing information
Collect required co-payments
Schedule and confirm appointments, mammograms, ultrasounds, laboratory services, and other follow-up care
Provide patients with preparation instructions and appointment information
Complete reminder and outreach calls
Take accurate information from patients and callers and route messages appropriately
Monitor the waiting area and help address patient-flow concerns
Prepare schedules, medical records, and other required documents
Confirm referrals, prior authorizations, and pre-certifications as needed
Complete required visit and billing documentation
Cross-train and provide front-desk coverage across services within the building
Services You May Support
The Chelsea location includes several outpatient services, such as:
Primary care
Laboratory services
Radiology
Mammography and bone density
Physical therapy
Specialty care
Urgent care
Assignments may vary based on patient and department needs.
What Success Looks Like
You will be successful in this role if you are:
Able to communicate effectively in English and Spanish
Warm, kind, and respectful with patients and colleagues
Dependable and ready to support the team
Organized and attentive to detail
Comfortable using computers and learning Epic
Willing to cross-train across different departments
Able to follow through on patient requests and scheduling needs
Flexible when priorities or coverage needs change
Why Join This Team?
You will join an experienced, supportive team where many employees have built long careers at the Chelsea location. Colleagues work closely together, help new employees learn, and treat one another with kindness and respect.
This is a strong entry point into healthcare for someone interested in learning patient access, scheduling, insurance verification, and multispecialty outpatient operations.
Free on-site parking is available.
Required Qualifications
High School diploma or GED required. Associate's degree preferred.
0-1 years related work experience required.
Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.
Preferred Qualifications
One year experience in a healthcare or service/hospitality environment.
Pay Range:
$20.50 - $27.59The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.