About this Practice Assistant II, Orthopedics, Joint Center role at Mass General Brigham
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
NWH Orthopedics, Joint Center | Onsite | Monday–FridayTake the next step in your healthcare career while making a meaningful difference in orthopedic care and the patient experience!
Are you an experienced administrative professional who thrives in a fast-paced clinical setting and enjoys helping patients feel supported from the moment they arrive? We are hiring a full-time Practice Assistant II to join the Joint Center team at our 2000 Washington Street location in Newton.
As a Practice Assistant II, you will support both administrative and clinical operations for the practice. You will help coordinate patient visits, manage scheduling and check-in/check-out processes, support documentation needs, and serve as a key resource for patients, providers, and practice staff.
This on-site role offers a consistent Monday–Friday schedule from 8:30 a.m. to 5:00 p.m. and the opportunity to play an important part in delivering a smooth, high-quality patient experience.
What You’ll Do
- Schedule patient appointments, maintain appointment records, and support check-in and check-out activities.
- Assist patients and callers with routine inquiries, messages, and scheduling needs.
- Process patient billing forms, scan documents, and maintain accurate patient records.
- Support prior authorizations, prescription refill requests, provider questions, and test result communications as appropriate.
- Serve as a knowledgeable resource for scheduling, registration, and billing systems.
- Provide guidance and support to Office and Practice Assistants, including assistance and training in key systems and processes.
- Assist with more complex practice functions, which may include surgical scheduling, schedule changes, or blocking.
- Work closely with the Supervisor to help oversee daily practice activities and maintain efficient operations.
Qualifications
- High school diploma or equivalent required.
- 2–3 years of office experience required.
- Proficiency in Microsoft Office Suite and standard office equipment.
- Knowledge of office operations, administrative procedures, and general office workflows.
- Strong customer service skills with the ability to communicate professionally and compassionately with patients, families, and colleagues.
- Excellent written and verbal communication skills, including the ability to manage incoming calls and accurately relay information.
- Strong organizational, multitasking, and time management skills with the ability to manage competing priorities.
- Attention to detail and ability to maintain accurate documentation in a fast-paced healthcare environment.
- Ability to follow established procedures, adapt to changing priorities, and work collaboratively with multidisciplinary teams.
Additional Job Details (if applicable)
Why Join Our Team?
- Comprehensive benefits, including medical, dental, and vision coverage.
- 403(b) retirement plan.
- Tuition reimbursement.
- Discounted MBTA pass and additional employee perks.
- Generous paid time off and additional wellness resources.
- Opportunity to grow your career in a senior administrative role within the Orthopedics Joint Center at Newton-Wellesley Hospital.
- Develop specialized expertise in orthopedic practice operations, complex scheduling, patient registration, and surgical coordination.
- Build leadership and mentoring skills by providing guidance and support to fellow administrative team members.
- Collaborate with orthopedic providers, clinical teams, and administrative colleagues dedicated to delivering exceptional musculoskeletal care.
- Gain valuable experience supporting specialized orthopedic services while contributing to operational improvements and an outstanding patient experience.
You'll play an essential role in supporting the daily operations of the Orthopedics Joint Center while helping patients feel informed, welcomed, and supported throughout their care. Join a collaborative team where your expertise, leadership, and commitment to exceptional patient service make a meaningful impact every day!
Remote Type
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Pay Range
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Grade
4
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.