About this Practice Assistant II role at Mass General Brigham
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Practice Assistant IIBrigham and Women's Primary Care Associates, Longwood | Brigham and Women's Hospital
About the Role
Be the welcoming first impression for our patients. Our internal medicine practice in the Longwood Medical Area, near Brigham and Women's Hospital's main campus, is built around healing relationships between patients and their care team. We test innovative models of primary care, support training for future healthcare professionals, and are working toward the highest level of Patient-Centered Medical Home certification. As a Practice Assistant, you'll advocate for patients and families and help them navigate the healthcare system to get the care they need.
What You'll Do
• Create an exceptional experience for patients and families
• Schedule appointments, including shared medical appointments and e-visits, and help improve scheduling templates
• Respond to patients, families, and colleagues in person, by phone, and by email
• Prepare patients for visits and track and follow up on no-shows and cancellations
• Check patients in and out: update contact information, preferences, and provider assignment; collect co-pays; make sure forms are complete; and generate after-visit summaries
• Schedule and track diagnostic tests and specialty referrals, using computerized reminders according to protocol
• Help patients navigate the practice by answering questions, connecting them with the right person, or taking accurate messages and following through
• Support your care team with administrative tasks and assist co-workers within the scope of your training
• Join process improvement groups and perform other duties as assigned
Ready to make a difference from the very first hello? Apply today and join our team.
Qualifications
Be the Welcoming Face of Patient Care at Brigham and Women's Hospital
Do you enjoy helping people and keeping things running smoothly? Join our hospital-based ambulatory practice, where your organization and communication skills help patients have a positive experience from the first call to checkout.
What You'll Do
- Answer and screen calls, and respond to routine questions with professionalism and courtesy
- Take complete, accurate messages and communicate clearly in writing (email, memos, notes)
- Keep work neat and organized: filing, sorting, scanning, copying, printing, and faxing
- Enter data and support registration, insurance, and referral processes
- Juggle multiple tasks while following established protocols and systems
- Follow hospital, state, and federal requirements, including HIPAA and The Joint Commission
What You'll Bring
- High school diploma or GED required; post-high school education preferred
- At least 1 year of relevant work experience
- Entry-level typing, data entry, and systems skills; office systems training preferred
- Knowledge of practice operations, standards, and related forms
- Basic knowledge of medical terminology, insurance types, referrals, and registration/fiscal information
- Spanish speaking preferred
Work Environment
Hospital-based ambulatory practice with typical patient-care exposures, including communicable diseases, unpleasant odors, needles, and blood products.
Our Commitment
All team members follow BWH/Partners legal, regulatory, accreditation, ethical, and safety standards and policies, complete required training, and report potential compliance concerns to a supervisor or appropriate staff.
Ready to make a difference for our patients? Apply today!
Additional Job Details (if applicable)
Be the Friendly Face of Primary Care at Brigham and Women's
Want work that makes a real difference every day? Join Brigham and Women's Primary Care Associates, Longwood, and help create a positive, efficient, and compassionate experience for patients and clinical staff.
At a Glance
- Location: Brigham and Women's Hospital, 800 Huntington Avenue, Boston, MA (Mass Eye and Ear building)
- Schedule: Days, 40 hours/week, onsite
- Pay: Starting at $20.00/hour, with increases based on years of experience
What You'll Do
- Provide administrative support that keeps our practice running smoothly and efficiently
- Serve as a welcoming, friendly face for patients
- Partner with our clinical operations team in a dynamic, fast-paced setting
Why You'll Love It Here
- Medical, dental, and vision coverage
- 403(b) retirement plan
- Tuition reimbursement to support your growth
- Discounted MBTA pass for an easier commute
- And more!
Ready to make an impact? Apply today!
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $24.94/Hourly
Grade
3
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.