The JM Family College Internship Program is designed to create an opportunity for college students to have meaningful work experiences that tie to their programs of study. As part of this program, you will actively contribute to your team’s success, learn about JM Family’s companies and culture while obtaining new skills through learning opportunities, networking events and much more.

The ideal candidate will be available to work full-time during the Summer Internship Program (May 24th, 2027 - July 30th, 2027).

Interns will engage in meaningful work and gain insights into specific projects or tasks, providing hands-on experience, and contributing to various department initiatives. They will learn about JM Family’s culture including our core values: Consideration, Cooperation, Communication, Innovation and Accountability. These core values are part of our keys to success and the skills that embody these values are what drive our success as an organization.

As a Power Platform & Analytics Intern, you will support Credit Reporting and Speech Analytics initiatives focused on process automation, data analytics, reporting, and operational improvement. You will gain hands-on experience using Microsoft Power Platform and analytical tools to develop practical solutions that improve operational efficiency, data visibility, and the employee and customer experience. You will collaborate with Credit Reporting and Operations teams to understand business needs, streamline manual processes, and support data-driven decision making.

Responsibilities:

• Design and develop business applications, workflows, and automation solutions using Microsoft Power Apps, Power Automate, Microsoft Lists, and other Microsoft 365 tools.
• Support Speech Analytics initiatives by analyzing customer interaction data to identify trends, customer friction points, and opportunities for operational improvement.
• Develop and enhance dashboards, reporting, and data visualizations using Power BI, Excel, and Power Query.
• Partner with Credit Reporting and Operations stakeholders to gather and document business requirements and translate identified needs into practical solutions.
• Identify opportunities to automate manual or repetitive processes, helping improve operational efficiency, accuracy, productivity, and data visibility.
• Document solutions and processes to support effective adoption, use, and ongoing maintenance by the business.
• Contribute to digital transformation efforts that strengthen analytics and reporting capabilities, support compliance and reporting processes, and enhance employee and customer experiences.

Qualifications:

• The ideal candidate will be actively enrolled in a bachelor’s, master’s, or other degree-seeking program at an accredited college or university, with a focus in a relevant field. Candidates in related fields will also be considered. Must have completed at least one semester of coursework.
• Relevant fields of study include Data Analytics, Business Analytics, Data Science, Information Systems, or a related discipline.
• Working knowledge of Microsoft Power Apps, Power Automate, Power BI, and Microsoft Lists.
• Experience with Microsoft Excel, Power Query, and data visualization techniques.
• Strong analytical and problem-solving skills with the ability to translate business needs into practical technology or analytical solutions.
• Strong written and verbal communication skills, along with curiosity and a willingness to learn new technologies and business processes.
• This is a full-time position with flexible working arrangements depending on the business need

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.

JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER 

JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard any characteristic protected by law – whether actual or perceived – including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity gender expression, sexual orientation, marital status, military service, veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, provincial, or local law.

DISABILITY ACCOMMODATIONS 

If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at [email protected] for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.