About this Post Sales Support Specialist for ELECTRIFICATION role at ABB
ABB · Onsite · San Pedro Garza Garcia, Nuevo León, Mexico
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
EL Sales Support Manager - Pre-Sales__
Your role and responsibilities
In this role, you will have the opportunity to support the assigned Sales organization (division and market) and customers during the proposal process. Each day, you will serve as a key technical resource in the assigned area. You will also showcase your expertise by preparing technical descriptions of the products and technology, determining costs, and preparing final documentation.
The work model for the role is: hybrid
This role is contributing to the electrification in Americas
You will be mainly accountable for:
In this role, you will have the opportunity to support the assigned Sales organization (division and market) and customers during the proposal process. Each day, you will serve as a key technical resource in the assigned area. You will also showcase your expertise by preparing technical descriptions of the products and technology, determining costs, and preparing final documentation.
The work model for the role is: hybrid
This role is contributing to the electrification in Americas
You will be mainly accountable for:
- Offering technical advice and solutions on inquiries from customers/channels/Sales Specialists about ABB products/systems/applications.
- Performing analytic and diagnostic studies to determine the optimal technical solution to meet customer needs and address complex inquiries.
- Developing and maintaining new sales opportunities and resolving specific customer problems; and ensuring achievement of targets on orders, Net Price Variance (NPV), and Net Promoter Score (NPS).
- Ensuring the achievement of budget goals, including volume targets and profitable growth, across all assigned product groups and in the respective countries.
Qualifications for the role
- You are engaged in working with Sales force, Engineering Systems & SAP and in the electrification sector
- Ability to demonstrate your experience in customer support /service. You have +2 years of experience in customer service & electrification sector
- You are passionate about problem solving around high skilled teams
- Degree in engineering or related
- You are at ease communicating in English
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