Jobs Companies doTERRA POLISH speaking CCR_Candidate Pool

About this POLISH speaking CCR_Candidate Pool role at doTERRA

doTERRA · Onsite · Budapest, Hungary

At dōTERRA Europe Services we encourage all employees to seek out opportunities that will expand their skill set. We strive to help achieve personal career goals by providing opportunities for growth and movement throughout the company.​

Responsibilities

  • Handle incoming customer contacts including but not limited to phone and email (non-sales task)
  • Use resources to answer questions and resolve concerns promptly and courteously in verbal or written form 
  • Follow-up on customer service issues 
  • Capture customer feedback  
  • Prepare and inform Wellness Advocates about promotions and products  
  • Adhere to schedule and meet department performance standards 

Requirements

  • ENGLISH knowledge on a conversational level is REQUIRED 
  • POLISH knowledge on a fluent/native level is REQUIRED
  • Excellent communication skills, empathic, "problem-solver" attitude 
  • Strong typing and computer skills (MS Office) 
  • Organized and detail oriented 
  • Ability to work under pressure, including during peak season 
  • Ability to follow instructions, policies, and procedures 
  • Works well with people, proactive attitude, passionate about providing a great customer service 
  • Previous customer service experience, preferred 
  • Desire to move up and grow with the company, preferred 

dōTERRA Europe Services is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability.

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About doTERRA

doTERRA’s Contact Center in Budapest opened in 2020, and since then we have welcomed more than 350 colleagues to support our members and customers across Europe in 23 languages. Our role is to help customers with questions related to their orders, packages, online accounts, products, and overall doTERRA experience. We do this with empathy, patience, and a genuine willingness to support them throughout their journey. Our team is diverse, energetic, and truly international. We are looking for people who enjoy helping others, are eager to learn, and are passionate about delivering high-quality customer service. In addition to our contact center teams, we also offer supporting roles such as trai

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