About this Platform Adoption Expert role at Ampeco Global
Ampeco Global · Hybrid · Sofia
AMPECO is one of the most innovative companies in the area of electric vehicle charging infrastructure - an industry that aims to change the world by making charging easier for everyone. As electric vehicles (EVs) drive a transformation of the transport and mobility sectors, AMPECO is at the forefront of that grand revolution, and we’re just getting started. Our product - the AMPECO EV Charging Platform - is a business-critical SaaS platform used by companies to manage their EV charging infrastructure, processes and energy use. It’s already in use by companies all over the world, from North and South America to Europe, Asia and Australia.
Our team is highly motivated, capable, and committed to our mission. We are looking to expand it with like-minded, capable people, eager to give, learn and grow with us.
About the role
Platform Adoption Experts are the technical bridge between the Ampeco platform and our clients' operational realities. You work directly with Charge Point Operators across the globe - taking ownership of their most complex technical challenges, guiding integrations, migrations and onboardings, and making sure the platform delivers on its full potential for their business.
This is not a traditional support role. You are a trusted technical consultant, a trainer, a problem-solver, and occasionally a firefighter - often all in the same week. You carry a short portfolio of one or two named client accounts alongside a steady stream of project engagements, and you are expected to manage both with ownership and precision.
What you’ll do
What we’re looking for
You bring a combination of deep technical grounding and strong client-facing presence. You're comfortable explaining complex system mechanics to a non-technical client one hour and debugging a failed API call with an engineer the next.
Technical
Hands-on experience with REST API integrations - reading specs, understanding requests, reproducing issues with real HTTP calls;
Confidence with network and connectivity troubleshooting - firewalls, TLS certificates, WebSocket connections;
Enough cloud infrastructure awareness to understand how SaaS platforms are structured and where failures propagate;
Ability to write and maintain technical documentation to a high standard - clearly structured, accurate, and built to be reused.
Client-Facing
Experience in a technical consulting, solutions engineering, or client delivery role - ideally in B2B SaaS or infrastructure software;
Proven ability to manage multiple client engagements simultaneously - prioritising, communicating status, and delivering without dropping threads;
Comfortable running training and enablement sessions for varied audiences - technical and non-technical alike;
Skilled at translating ambiguous client needs into concrete, actionable technical plans.
Ways of Working
High ownership mentality - you take problems all the way to resolution, not just to the next handover;
Structured and systematic - you document as you go and leave things better than you found them;
Collaborative - you escalate well, involve the right people early, and share what you learn across the team;
Calm under pressure - escalations and urgent situations sharpen your focus rather than scatter it.
Nice to have
What we offer
• A seat at a fast-growing company on the path to becoming a global industry leader;
• A team of highly experienced people who genuinely enjoy working together;
• Flexible working hours;
• A bonus day off for your birthday;
• 5 additional vacation days per year after your first year with us;
• Social events and team buildings worth showing up for;
• Medical insurance with generous coverage - for you and your family;
• Monthly shared-mobility allowance (Spark and GOeGO);
• EV week - a company electric car for your personal use every 1-2 months.
• A team of highly experienced people who genuinely enjoy working together;
• Flexible working hours;
• A bonus day off for your birthday;
• 5 additional vacation days per year after your first year with us;
• Social events and team buildings worth showing up for;
• Medical insurance with generous coverage - for you and your family;
• Monthly shared-mobility allowance (Spark and GOeGO);
• EV week - a company electric car for your personal use every 1-2 months.
Our team at AMPECO is deeply committed to our mission and we're looking for like-minded individuals eager to give, learn and grow with us. If you're passionate about innovative technology and want to make a real impact in the e-mobility sector, we want to hear from you. Join AMPECO in building the future of EV charging!
Our interview process is entirely remote. Only shortlisted candidates will be contacted.
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