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A Brief Overview

The Physical Security Coordinator/Reception will be responsible for owning the front desk receptionist area and be responsible for welcoming and escorting guests and ensuring the building remains safe and secure. This position is the first contact that guests interact with so they are responsible for creating a warm, welcoming and friendly environment. This position will help to maintain the access control system, video management system, security officers and logs.

What you will do

• Act as front desk lead while maintaining building safety and security. Greet associates and guests in a professional and friendly manner. Check in and out associates and visitors. Manage and enforce visitor policy. Possess comprehensive knowledge about Safelite and the featured items in the lobby, and be prepared to answer questions from associates and visitors accurately and informatively

• Professionally administer all incoming calls and ensure calls are redirected accordingly. Inform point of contact when there are visitors.

• Help maintain access control, creation of ID badges, printing and deactivation. Monitor and aid Physical Security with access requests.

• Maintain and audit the check-in/check-out log and badge log.

• Support Physical Security team with alarm system audits.

• Partner with real estate to manage maintenance and facility needs.

• Perform a variety of clerical duties as needed

• Performs other duties as assigned

• Complies with all policies and standards

Education Qualifications

• High School Diploma Required

Experience Qualifications

• less than 1 year Required

Skills and Abilities

• Excellent communication skills

• Working knowledge of access control system and video management systems preferred

• Friendly, upbeat and helpful personality and attitude

• Demonstrate excellent listening and problem-solving skills

• Ability to de-escalate situations and use judgment and discretion to identify whether additional security or support is needed

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.

Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.

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