Pharmacy Technician II - Retail Pharmacy Call Center

Days - Full Time

Southlake Campus

Position Summary / Career Interest:

Join our growing Retail Pharmacy team! Our Call Center Pharmacy Technicians are based at our Southlake campus in Lenexa, Kansas, with day shift schedules and a limited rotating weekend commitment. Our team is dedicated to delivering excellent customer service for our patients and pharmacy partners.

Call Center Pharmacy Technicians assist patients and other pharmacy customers by answering inbound calls, providing support, and helping coordinate care. The role also includes data entry responsibilities for both retail and specialty pharmacy locations, ensuring accurate and timely processing of prescriptions.

Responsibilities and Essential Job Functions

• Prepares medications for dispensing: Applies expert knowledge of calculations and uses safety protocols to ensure precise, efficient, and reliable filling of prescriptions.
• Distributes medications and stock items: Applies expert knowledge of dispensing and point of sale workflows, and uses safety protocols to ensure precise, efficient, and reliable dispensing of prescriptions.
• Maintains Pharmacy Inventory: Accurately adjusts inventory discrepancies for non-controlled medications and escalates appropriately. Ensures rotation of medications and supplies to minimize waste.
• Operates pharmacy computer systems: Independently inputs a wide range of prescriptions with accuracy. Assists with basic troubleshooting of pharmacy automation and technology. Uses system tools to verify information, process medications, and resolve routine insurance rejections, as needed.
• Compliance and recordkeeping: Demonstrates knowledge of applicable regulatory and quality standards and escalates appropriately. Accurately maintains required logs and records.
• Patient Care: Communicates effectively with patients, caregivers, and staff to resolve routine service concerns. Provides accurate information about pharmacy processes while escalating clinical inquiries to a pharmacist.
• Medication Safety: Consistently applies safety protocols, recognizes and reports potential medication errors, and collaborates with pharmacists and leaders to correct issues.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• High School Graduate or GED.
• 2 or more years experience as a pharmacy technician in a comparable setting

Required Licensure and Certification

• Pharmacy Technician Registration - State Board of Pharmacy Kansas and/or Missouri - per work state upon Hire
• Technician must maintain certification on an ongoing basis and complete all continuing education requirements.
• Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB) OR equivalent National Pharmacy Technician Certification.

Preferred Licensure and Certification

• Advanced Certified Pharmacy Technician (CPhT-Adv) - Pharmacy Technician Certification Board (PTCB)

Time Type:

Job Requisition ID:

R-52132

Important information for you to know as you apply:

• The health system is an equal employment opportunity employer.  Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status.  See also Diversity, Equity & Inclusion.

• The health system provides reasonable accommodations to qualified individuals with disabilities.  If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link [email protected].

• Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

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