Coordinator at Randazzo Heating & Cooling

Company Description:
Randazzo Heating & Cooling is a Michigan-based company dedicated to providing top-tier heating and cooling solutions since 1988. Recognized for service excellence, we have been honored with multiple awards, including the prestigious Top Workplaces Award by The Detroit Free Press. Our success is attributed to our exceptional team members who embody our commitment to quality and customer satisfaction.

Overview: Randazzo Heating, Cooling & Electrical, a leading provider of HVAC services, is seeking a highly productive and detail-oriented Permits Coordinator. This role primarily supports the Randazzo brand but also assists other regional brands. The ideal candidate will excel in a fast-paced, repetitive work environment, demonstrating exceptional accuracy, attention to detail, and strong communication skills. At Randazzo Heating, Cooling & Electrical, we value integrity, excellence, innovation and teamwork. As a Coordinator, you will play a pivotal role in supporting our operations and ensuring seamless coordination of administrative tasks.

Join us in delivering unparalleled service to our customers across Southeastern Michigan.

Key Responsibilities:

Permit Processing:

• Prepare and submit permit applications for HVAC installations and services.
• Ensure all permits are obtained promptly and in compliance with local regulations.
• Maintain accurate records of all permit applications and statuses.
• Process letters for notification of permit applications

Customer Communication:

• Communicate with customers regarding permit requirements and processes.
• Schedule appointments with the appropriate municipality/city/township.
• Provide updates to customers on the status of their permits.
• Address and resolve any permit-related inquiries or issues.

Coordination and Support:

• Coordinate with internal teams, including installation and service departments, to ensure all necessary permits are acquired before work begins.
• Support other regional brands in the preparation and submission of permit applications.
• Assist in the development and implementation of permit-related processes and procedures.

Data Entry and Typing:

• Perform data entry tasks with a high level of accuracy.
• Maintain electronic and paper filing systems for permit documentation.
• Utilize strong typing skills to complete forms and documentation efficiently.

Compliance and Reporting:

• Ensure all permit activities comply with company policies and local regulations.

Qualifications:

• High school diploma or equivalent required; associate degree or higher preferred.
• Previous experience in a permit coordination or administrative role, preferably in the HVAC industry.
• Exceptional attention to detail and accuracy in repetitive tasks.
• Strong organizational and time-management skills.
• Excellent customer service and communication abilities.
• Proficient typing skills and experience with data entry.
• Ability to work independently and as part of a team.
• Familiarity with local building codes and permit regulations is a plus.
• Familiarity with ServiceTitan is a plus

Skills:

• High productivity in managing multiple permit applications and brands simultaneously.
• Strong problem-solving skills and ability to handle permit-related challenges.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Knowledge of permit application software and tools.
• Strong organizational skills and attention to detail.
• Ability to handle repetitive tasks efficiently and accurately.
• Professional customer service and interpersonal skills are essential.
• Strong phone communication skills.
• Ability to work independently and as part of a team.

Work Environment:

• Fast-paced office setting.
• Regular interaction with customers, contractors, and municipal offices.
• Repetitive tasks requiring consistent attention to detail and accuracy.

Benefits:

• Health, dental, and vision insurance.
• Retirement savings plan.
• Paid time off and holidays.

Schedule:

· Monday-Friday

· Seasonal Weekends