Introduction

CBO Projects is a leading digital and business transformation consultancy in the Channel Islands, trusted by organisations to deliver complex change with confidence. We work across financial services, legal, public sector and commercial industries, helping clients deliver meaningful business outcomes through high-quality project delivery, business analysis and organisational change.

As our business continues to grow, we are looking for an organised and proactive People & Operations Co-ordinator to become the operational heartbeat of our business.

This is a varied role with a strong People Operations focus, alongside business and office coordination. You will be based in Guernsey and work closely with our Head of People and COO to provide the administrative engine behind CBO’s People agenda, ensure a seamless employee experience and keep practical business operations running smoothly.

The role is ideal for someone who enjoys building relationships, solving problems and making sure the details are taken care of so that others can perform at their best.

What the Role Involves

PEOPLE OPERATIONS (60%)

Working alongside the Head of People, support the administration and coordination of the employee lifecycle.

Employee Administration

• Maintain accurate employee records and HR and statutory documentation;
• Support administration relating to new joiners, contractual changes and leavers;
• Maintain HR trackers, filing systems and confidential employee information;
• Prepare standard HR correspondence and supporting documentation.
• Coordinate the People calendar and recurring activity, ensuring key actions, reviews and deadlines are tracked and followed through.

HR Systems (Workable)

• Administer CBO’s Workable HR platform;
• Create and maintain employee records;
• Support absence and annual leave administration;
• Maintain HR data integrity and produce routine People MI and reporting as required;
• Support ongoing system administration and housekeeping.

Recruitment

• Coordinate recruitment campaigns from advertisement through to offer;
• Monitor the CBO Careers mailbox and respond to candidate enquiries;
• Act as the first point of contact for applicants, coordinate interviews and communication;
• Maintain recruitment trackers and recruitment administration;
• Support hiring managers throughout the recruitment process.

Onboarding & Offboarding

• Coordinate pre-employment administration;
• Prepare joining documentation, induction schedules and onboarding activities;
• Coordinate equipment, systems access and first-day arrangements;
• Liaise with managers to ensure new starters are fully prepared for joining;
• Coordinate leaver administration, including documentation, equipment/access return and relevant exit arrangements.

Performance & Development

• Coordinate probation review meetings and associated documentation;
• Coordinate annual and interim Pathway review meetings;
• Maintain performance review schedules and documentation;
• Coordinate training bookings and professional development activities;
• Maintain records of qualifications, examinations, CPD and professional memberships.

Employee Experience

• Support the delivery of CBO’s people-first culture through the coordination of engagement activities and events, including employee wellbeing initiatives.

BUSINESS & TEAM CO-ORDINATION (20-25%)

Provide practical coordination support across CBO, helping ensure key business and team activities are well organised, communicated and followed through, including:

• Provide responsive day-to-day business coordination and administrative support across the CBO team;
• Coordinate the annual calendar of key internal business and team activities, helping to ensure key dates, actions and dependencies are planned and communicated;
• Coordinate quarterly team meetings, strategy sessions, planning days, workshops and company offsites, including scheduling, venues, travel, catering, materials and associated logistics;
• Support the preparation and coordination of meeting and workshop materials, presentations and supporting information where required;
• Maintain and follow up agreed actions arising from relevant team meetings, workshops and planning sessions, helping to ensure actions are progressed and closed;

• Coordinate company-wide communications and practical information relating to internal events, activities and business initiatives;
• Support business travel, accommodation and itineraries where required;
• Coordinate company social events and wider team and engagement activities;
• Maintain central business information, templates, shared resources and administrative records where appropriate;
• Support the coordination of business-wide initiatives and improvement activity, working with the relevant lead to maintain plans, actions and deadlines;
• Identify opportunities to improve day-to-day administrative processes, coordination and ways of working; and
• Provide flexible coordination support for ad-hoc business priorities and projects as required.

OFFICE OPERATIONS (15-20%)

Keep the practical day-to-day office environment running smoothly across CBO offices:

• Coordinate routine office supplies, facilities, cleaning, maintenance and minor works;
• Act as a practical point of contact for routine office suppliers and services, maintaining appropriate supplier records and supporting oversight of costs, service levels and routine invoices;
• Maintain appropriate office, supplier contacts, equipment, key/access and asset records, coordinating equipment replacement requirements where needed;
• Coordinate new starter and leaver equipment and access requirements with relevant internal/external support;
• Coordinate visitor and client meeting arrangements to help provide a professional experience;
• Support routine workplace health and safety administration, including first aid, fire safety requirements and workplace notices;
• Support practical office contingency and business continuity arrangements;
• Monitor office standards, proactively identifying practical improvements; and
• Help ensure both offices remain welcoming, professional, well organised and efficiently run.

Requirements

Skills & Experience

The successful candidate will ideally demonstrate:

• Previous experience in HR/People administration or business support role;
• Excellent organisational and planning skills;
• Outstanding attention to detail;
• Strong written and verbal communication skills;
• Confidence managing multiple priorities simultaneously;
• Experience coordinating meetings, travel and events;
• Good working knowledge of Microsoft Office and digital business systems;
• Experience of HR or recruitment systems would be advantageous;
• Ability to handle confidential information with discretion;
• Good business awareness and confidence dealing with suppliers and routine expenditure;
• A proactive, solutions-focused approach with the ability to work independently.

Personal Attributes

We’re looking for someone who is:

• organised and dependable;
• approachable and professional;
• proactive and self-motivated;
• detail focussed;
• calm under pressure;
• collaborative and supportive;
• adaptable and willing to help wherever needed; and
• committed to delivering a consistently high standard of service.

What Success Looks Like

Success in this role will be demonstrated through:

• Consistent, well-coordinated delivery of People processes and People Plan activity;
• Responsive, trusted and discreet support to the Head of People and wider CBO Team;
• Positive relationships with employees, candidates, suppliers and external stakeholders;
• Proactive improvement of People administration and practical business processes;
• Seamless recruitment, onboarding, offboarding and employee lifecycle coordination;
• Accurate HR systems, records and administration;
• Well-planned internal meetings, social events and corporate offsites delivered professionally and within agreed budgets;
• Effective coordination and follow-through of key business and team activities, with actions, deadlines and logistics proactively managed.

Benefits

Why Join CBO?

At CBO you’ll become part of a collaborative, quality-focused consultancy where people genuinely matter. You’ll work alongside experienced professionals, contribute across every part of the business and play an important role in supporting both our people and our continued growth.

This is an opportunity to build a varied and rewarding career within an award-winning consultancy that values people, quality and integrity alongside professionalism, trust, teamwork and continuous improvement.

Package 

CBO offers a competitive salary based on skills and experience. Benefits include: 

• 5% pension contribution;
• 25 days’ annual leave plus 5 days paid charity/community service leave; 
• Annual training investment ;
• Part-time (20-25 hours per week), permanent contract.