What You’ll Do 

Payroll Operations 

• Process bi-weekly payroll for multiple companies and states, including new hires, status changes, terminations, and payroll adjustments 

• Audit payroll transactions and reports to ensure accuracy, completeness, and compliance prior to each pay run 

• Manage and maintain employee payroll records within ADP Workforce Now and related HRIS platforms 

• Maintain accurate records for garnishments, PTO accruals, and off-cycle or manual check requests 

• Research and resolve payroll inquiries from team members and leaders while delivering on the "Love the Customer" commitment by building trusted relationships and ensuring an exceptional customer experience 

• Identify and implement process improvements that enhance efficiency, accuracy, and the team member experience 

Commissions & Incentive Compensation 

• Manage the calculation and distribution of monthly commissions and bonus programs for multiple companies, ensuring accuracy and timely payouts, while working closely with accounting for payroll accrual entries 

• Process monthly production bonuses for departments across mortgage operations and title operations, partnering with department leaders to confirm eligibility, metrics, and payout accuracy 

• Administer executive sales commission agreements, ensuring payments are calculated, documented, and paid in accordance with the terms of each agreement 

• Develop and maintain annual financial proformas supporting sales contract pricing, aligning projected company growth and business needs with commission and incentive compensation plans 

• Partner with department heads and Finance leadership to model the impact of proposed plan changes before they are implemented 

 Compliance & Reporting 

• Ensure payroll practices comply with federal, state, and local wage and hour regulations across all operating jurisdictions 

• Support internal and external audits, including 401(k), workers’ compensation, and year-end payroll audits 

• Prepare ad hoc payroll reports and business insights for stakeholders 

Business Partnership 

• Partner with People, Finance, and operational leaders to support payroll excellence across the Financial Services companies 

• Translate payroll and compensation data into insights that inform leadership decisions 

• Maintain data integrity across payroll and HRIS systems, serving as a subject matter resource for the business 

• Review and lead staffing and payroll calls with senior leadership to discuss payroll variance and trends