About the Herman Ostrow School of Dentistry of USC

Since 1897, the Ostrow School of Dentistry has shaped talented students into outstanding dentists and dental hygienists. Through challenging clinical education, cutting-edge research, and a commitment to service, Ostrow provides future oral health professionals with the skills they need to excel. We are committed to maintaining an environment of excellence and eminence, and this commitment shines through in all that we do.

About the Role

USC's Herman Ostrow School of Dentistry is seeking an Patient Services Specialist to join the Community Health team. This department is seeking an individual  who is organized, has a flexible attitude, is customer-service oriented and who will thrive in an environment of changing priories.  Candidate must be able to collaborate effectively with the Community Health administrative staff, clinical staff, outside referring clinics and patients. This position plays a critical role in processing outside patient referrals by retrieving referrals, verifying patient eligibility, contacting patients and scheduling their appointments including any follow-up. The individual will also support the program by entering monthly report data, notifying manager and clinic director of any difficulties, and assisting clinic manager with any administrative activities.

This is an excellent opportunity to be part of a leading dental school that values collaboration, professional growth, and a commitment to excellence.

Job Summary:

Provides administrative support for the Community Health Department. The Patient Services Specialist will be performing a variety of administrative duties in clinical and administrative environment associated with meeting grant requirements for the L.A. County DHSP HIV grant, ensuring quality patient series and compliance with grant and clinic policies and procedures. The role includes both patient relations and administrative duties.

Job Accountabilities:

• Retrieves patient referrals from both online and fax.
• Registers new patients and assigns patient IDs
• Collects and verifies patient’s grant eligibility information.
• Maintaining accurate records, reports, and documentation.
• Schedules patient appointments for Specialty Dentistry services.
• Completes monthly services data entry.
• Tracks grant patient’s treatment for grant reporting and ensuring grant patients’ charts are in compliance.
• Contacts referring agencies to ensure medical and referral documents are current and sends completion letters.
• Assists with other Community Oral Health Projects as needed including administrative support to the Clinic Manager.
• Provides translation (English/Spanish) as needed.

Preferred Qualifications:

• Associate's Degree
• Minimum of 2 years’ experience
• Knowledge of dental terminology
• Bilingual skills in (Spanish and English) verbal and written communications skills
• Proficiency with Microsoft Word and Excel
• Experience in a customer-service role
• Excellent verbal and written communication skills
• Demonstrated team-work and collaborative work style

The Trojan Family Rewards:
We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information, please visit http://benefits.usc.edu

This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!

As an equal opportunity employer, USC values and promotes diversity, equity, and inclusion in the workplace. The work culture thrives on mutual respect, trust, and constructive collaboration amongst all its members.

USC has great minds that transform the world with their talents and research. Will you be one? Join us!

FIGHT ON!

The budgeted hourly rate range for this position is $25.51/hr. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. 

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at [email protected]. Inquiries will be treated as confidential to the extent permitted by law.

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