Location Address:

Compensation Pay Range:

Summary:

Responsibilities:

Coordinates the encounter or episode process for our patients and consumers by performing activities related to patient scheduling
Accuracy in scheduling is paramount in performance
Responsible for providing excellent patient experience
Illustrate insurance contract requirement knowledge and use of tools to respond to provider network questions
Secure prior authorization or referral in applicable situations
Use on-line tools to validate eligibility of coverage for presenting patients
Provides comfort rounding and communicates delays with exceptional patient experience tools
Other duties as assigned

Qualifications:

Academic Preparation:
High school or equivalent

Experience:
A minimum of nine (9) months of work experiences in office, healthcare or customer service environment is required.
Must pass EPIC competency for Registration at completion of Epic Clerical Training class.

Abilities:
Performs appointment scheduling for patient via the telephone or in person to include testing, procedures and clinician appointments
Coordinates advanced scheduling visit types to include physicians, APCs, resources and technicians

Pass annual competency exam for all areas of responsibility.
Attend Quarterly MSO meetings.
Attend Staff meetings
Attend Employee Forums

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services