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The Patient Scheduler 1 delivers quality customer service by communicating with patients over the phone to provide necessary information and is responsible for requesting information related to coordination and scheduling of diagnostic therapy and other procedures/treatments for UHealth. Interacts directly with referring physicians, radiologists, technologists, as well as patients to guarantee smooth coordination of procedures and exams.

CORE JOB FUNCTIONS:

• Delivers quality customer service by answering incoming phone calls or contacting patients by phone to determine exam time.

• Screens and verifies information to ensure accuracy when scheduling exams.

• Manages high call volumes to ensure best possible customer service by properly educating the patient on exam preparation and answering questions.

• Utilizes multiple computer applications, scheduling software, and network drives to schedule multiple exams within multiple modalities and entities across the UHealth system.

• Uses intermediate medical terminology and accurate scheduling protocols to ensure compliance such as reviewing and comparing patient’s previous imaging report to current order.

• Coordinates processes and timing as required by the physician and facility for special procedures.

• Obtains all required information from the referring physician or patient for the exam when scheduling exams.

• Notifies appropriate parties if patient requires labs or premedication for allergies, oral sedation medication, or obtain necessary implant information.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education:
High School Diploma or equivalent/relevant experience, certification or license

Certification and Licensing:
Refer to department description for applicable certification requirements

Experience:
Minimum 1 year of relevant experience required

Knowledge, Skills and Abilities:

• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.

• Teamwork: Ability to work collaboratively with others and contribute to a team environment.

• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.

• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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