About this Patient Financial Counseling Representative role at Mass General Brigham
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Summary:-Responsible for assisting patients in navigating the financial aspects of healthcare services. Provide guidance and support in understanding financial obligations, insurance coverage, and available assistance programs.
Does this position require Patient Care? No
Essential Functions:
--Meet with patients or their representatives to explain the financial aspects of their healthcare services, including insurance coverage, copayments, deductibles, and out-of-pocket expenses.
-Provide clear and accurate information about available financial assistance programs, eligibility criteria, and application processes.
-Assist patients in understanding and completing financial aid applications, ensuring all required documentation is collected and submitted.
-Verify patients' insurance coverage, including eligibility, benefits, and pre-authorization requirements.
-Collaborate with insurance companies and healthcare providers to obtain necessary authorizations for procedures, treatments, or services.
Qualifications
Education
High School Diploma or Equivalent required and Bachelor's Degree Health Administration preferred
Can this role accept experience in lieu of a degree?
No
Experience
Experience in a healthcare financial services or patient advocacy role. 1-2 years preferred
Knowledge, Skills and Abilities
- Knowledge of healthcare billing and reimbursement processes, insurance plans, and financial assistance programs.
- Familiarity with government programs such as Medicaid, Medicare, and Social Security is beneficial.
- Strong communication skills, with the ability to explain complex financial concepts in a clear and empathetic manner.
- Excellent organizational skills and attention to detail for managing documentation and application processes.
- Ability to handle sensitive and confidential information with professionalism and discretion.
- Proficiency in using relevant computer software and applications for data entry, documentation, and communication.
Additional Job Details (if applicable)
Certified Application Counselor through the Massachusetts Health Connector preferred.
This is a hybrid role, requiring an onsite presence at MGH main campus.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$19.81 - $28.30/Hourly
Grade
3
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.