About this Patient Appointing Services Clerk role at The Copper River Family of Companies
Coho Integrated Solutions is seeking a detail-oriented Patient Appointing Services Clerk to support military families and veterans by ensuring timely and accurate scheduling of healthcare appointments. In this role, you will verify eligibility, manage appointment requests, and provide exceptional customer service.
Key Responsibilities (include but are not limited to):
- Appointment Scheduling & Coordination: Proactively make outbound calls to schedule specialty care appointments, preventative health visits, and surgery reminders for beneficiaries.
- Eligibility Verification: Use the Defense Enrollment Eligibility Reporting System (DEERS) to confirm patient eligibility, ensuring smooth scheduling.
- Patient Appointment Management: Coordinate appointment scheduling, rescheduling, and cancellations to ensure timely care.
- Collaboration with MTFs: Work with other Puget Sound Military Health System (PSMHS) Military Treatment Facilities to meet the needs of beneficiaries within TRICARE access standards.
- Clear Communication: Handle call routing and documentation, ensuring all communications are accurate, timely, and efficient.
- Secure Messaging Support: Provide secure messaging to ensure appointment information is shared accurately and efficiently.
Essential Job Requirements:
- Citizenship:
- Proof of US Citizenship is required
- Clearance:
- Must pass background check to obtain security clearance
- Education:
- High school diploma or GED equivalent.
- Required Knowledge/Experience:
- Strong computer skills with proficiency in Microsoft Word, Excel, Access, and other software programs.
- Excellent communication, interpersonal, and customer service skills.
- Ability to obtain clearance to access the CSMHS military installation and be issued a Common Access Card (CAC).
- Ability to communicate clearly and professionally in both written and verbal formats with staff, patients, and providers.
- Relevant military experience is a plus and can be substituted for certain requirements.
- Preferred Experience:
- Experience in healthcare administration or appointment scheduling.
- Previous knowledge of patient appointment systems, referral management, or healthcare settings is a plus.
- Work Hours & Pay:
- Work Hours: Our hours of operation are Monday to Friday (6:00 AM to 8:00 PM) and weekends (7:00 AM to 5:00 PM), excluding federal holidays. Weekend availability is required as part of the team rotation.
About Copper River & The Native Village of Eyak:
Owned by the Native Village of Eyak (NVE), a federally recognized Alaska Native Tribe, the Copper River Family of Companies are a collection of entities that deliver a complementary set of solutions and services to support the diverse missions and requirements of our clients. Proud participants of the Small Business Administration’s (SBA) 8(a) Business Development Program since 2006, our companies consist of both current and graduation SBA 8(a) entities. It is our collective purpose to support the Tribe and diversify the NVE’s ability to facilitate economic advancement.
The income generated from our companies helps the Native Village of Eyak fund health and social services, economic development, natural resource/environmental education, jobs, job training, and other benefits to the NVE in a manner that is consistent with Alaskan Native cultural values and traditions.
Copper River’s Culture
The Copper River Family of Companies has a positive, supportive, and thriving culture. At the foundation of our culture is a focus on collaboration. No matter your role or which operating company you work for, we are ONE TEAM working toward the same goals for our customers and for our collective owner- The Native Village of Eyak. How we treat each other is just as important as the work we deliver.
Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible Spending Account - healthcare and dependent care
- Health Savings Account - high deductible medical plan
- Retirement 401(k) with employer match
- Open leave policy and paid holidays
- Additional benefits including tuition reimbursement, transportation expense account, employee assistance program, and more!
Note: Benefits are offered based on employment classification and applicable contract requirements. Eligibility may vary by position.
Disclaimer:
The Copper River Family of Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
