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Job Description Summary:

Job Description:

The Patient Access Coordinator is responsible for oversight of revenue cycle activities related to patient registration, referrals, precertification/pre-authorization, insurance verification, co-pay collections, customer service functions and training pertaining to front-end operations to ensure financial goals are met. Completes and evaluates Patient Access functions and creates the first impression of University Medical Center (UMC) services to patients and families and other external customers. Articulates information in a manner that patients, guarantors and family members understand so they know what to expect and understand their financial responsibilities.

Essential Functions:

• Maintains and oversees planning and coordination of all patient registration functions to ensure effective cash flow through patient registrations, insurance verifications, pre-authorizations, collections and referrals to eligibility and outreach enrollment specialists 
• Develops, establishes, implements, and evaluates systems to monitor accuracy and timeliness of registrations
• Develops, monitors and trends Key Performance Indicators for Patient Access (PA) and reports findings to the senior management
• Facilitates communication between departments and PA management regarding issues of front end operations
• Monitors service volume, referral activities and timeliness and plans staff accordingly
• Assists in develop and implementation of goals and objectives for front-end operations that support the mission of UofL Health and communicates goals to staff
• Develops resource materials and guides to be used by staff
• Ensures compliance with established policies and procedures of UMC, regulatory agencies and third-party payers

Other Functions:

• Assist with projects, as directed by Senior Management
• Attends department and team meetings, as required
• Leads and directs the work of others; trains, motivates and coaches staff
• Monitors QA results and identifies training opportunities or other solutions to address needs
• Establishes a positive impression and maintains good customer service with patient, families, medical staff, physicians and other employees of the organization
• Fills in for other Patient Access team members during lunch, or filling absences, as needed
• Contributes to the accomplishment of department and hospital objectives
• Monitors staff to ensure they are portraying excellent customer service
• Projects a positive personal and professional image of the Patient Access Representative, department, and hospital at all times
• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Additional Job Description:

Education:

• High School Diploma or GED/Equivalent (required)

Experience:

• Two years of relevant patient access experience (required)