Company :

What You'll Be Doing

At Hastings Deering, we're looking for a professional and customer-focused Customer Service Representative - Parts to join our Customer Care Centre.

This role is all about delivering an exceptional customer experience. As one of the first points of contact for our customers, you'll handle inbound calls, assist with parts enquiries, process orders and build strong relationships through friendly, professional and efficient service.

Whether you're currently working in customer service, contact centres, retail, hospitality, administration, or a similar customer-facing role, this is a fantastic opportunity to join a world-class organisation and develop a long-term career.

Key Responsibilities:

• Answer inbound customer calls and respond to email enquiries professionally and efficiently.
• Build strong relationships with customers through outstanding service and communication.
• Understand customer requirements and provide parts information, quotes and solutions.
• Process customer orders accurately and within required timeframes.
• Follow up on enquiries and ensure customers are kept informed throughout the process.
• Work collaboratively with internal teams to deliver positive customer outcomes.
• Maintain accurate customer records and order information within company systems.
• Resolve customer issues with a proactive, solutions-focused approach.

Who are we and why work with us?  

Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.  
We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.  

When you join our team at Hastings Deering, you’ll benefit from: 

• Competitive Salary & Security – A rewarding salary package with yearly reviews, along with a range of benefits designed to support your health, well-being, and financial security. 
• Stable & Long-Term Career – Benefit from the security of a stable, long-term position at Hastings Deering, offering you peace of mind and the opportunity to build a rewarding career. 
• Health & Wellbeing Support – Dedicated programs and utilities to support your physical, mental, and financial health, including our Employee Assistance Program, Fitness Passport, free health checks, and discounted private health insurance. 
• Insurance Benefits – Salary continuance insurance. 
• On-Site Perks – Free on-site parking. 

About you:

We're looking for someone who genuinely enjoys helping people and takes pride in providing excellent customer service.

You'll bring:

• Previous experience in a customer service, call centre, sales support, administration, hospitality, retail, or similar role.
• Excellent communication skills and a confident, professional phone manner.
• The ability to build rapport quickly and establish strong customer relationships.
• Strong attention to detail and the ability to multitask.
• Good computer skills and confidence learning new systems.
• A positive attitude, strong work ethic and commitment to delivering great customer experiences.
• Experience in parts, automotive, heavy equipment, industrial or technical environments is advantageous but not essential.

Interested? Here’s What’s Next:  

If you’re interested in growing your career with a large OEM, we’d love to hear from you! 
  

📌 Apply Now – click the button below. 
📞 Enquiries: 1300 071 618 
👤 Contact: Shane Mathers, Talent Acquisition Partner – [email protected]   

Hastings Deering follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process.