About this Partner Operations Program Coordinator role at Manhattan Associates
Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place.
The Partner Operations Program Coordinator will help the Global Partner Operations team run the processes, systems, communications, and reporting that make Manhattan’s partner programs easy to execute and scale. This is a hands-on coordination and program-management role. The successful candidate will work closely with partner engagement directors and partners to keep partner initiatives moving, ensure information is accurate, and create a consistent experience for partners. A key area of focus is managing the enablement phase for Manhattan Authorized Reseller partners. The role has an emphasis on execution, organization, data quality, follow-through, and continuous improvement. It is well suited to someone who enjoys turning ambiguous requests into clear actions, owners, timelines, and deliverables.
Partner-program
- Maintain partner-program trackers, calendars, status reports, and operating documentation.
- Coordinate recurring partner-program activities, including reviews, surveys and reporting.
- Track milestones, dependencies, risks, and decisions; follow up with owners and escalate issues when needed.
Reporting, data, and systems
- Collect, validate, organize, and reconcile partner information from Salesforce, the partner portal, spreadsheets, forms, and other systems.
- Support partner scoring and performance-management processes, including Readiness, Results, and Reputation inputs.
- Identify data gaps, inconsistent definitions, aging items, and process breakdowns; help coordinate corrective actions.
- Participate in user acceptance testing and documentation for partner-portal and Salesforce enhancements.
Partner communications and enablement
- Coordinate drafts, reviews, approvals, formatting, and distribution of partner newsletters, announcements, program updates, and enablement materials.
- Maintain partner-facing resource libraries, links, FAQs, and communications calendars.
- Support the development of QBR materials.
Cross-functional coordination
- Support partner onboarding and operational readiness activities, including access, documentation, governance cadence, and enablement plans.
- Help coordinate 3PO initiatives.
Build trusted working relationships through responsive communication, reliable follow-through, and attention to detail
At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and perspectives add to us as a whole and make us unique.
We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.
