About this Part Time Customer Service Representative role at Armstrong Group
Do you like working for a family-owned company that is a leader in each of our respective industries and allows you the opportunity to contribute to our success?
If you answered “yes,” then apply now for your opportunity to join a remarkable organization where personal and career goals are realized.
- Attractive Compensation package
- Part of an Award-Winning Team
- Convenient, no-pay parking
- Free Company services such as Internet, video, and telephone. What’s even better is you can enjoy discounted services from our affiliate companies!
- Resolve customer inquiries over the telephone
- Proficient handling of billing inquiries, and video product/streaming troubleshooting
- Accurately enter work orders and tickets as appropriate, including updating of customer accounts, including customer contact information
- Understand and be able to communicate video product features and benefits
- Use provided training materials and job tools to resolve customer quickly and accurately
- Meet or exceed CSR KPI targets: ATT, ACW, AHT, and FCR
- Meet or exceed A360 call quality program targets
- Adhere to and support customer/company account security and privacy protocols
- Additional duties or responsibilities may be assigned as necessary
What You'll Need
- High school diploma or general education degree (GED) is required
- Basic computer skills are required; multitasking ability and adequate typing skills are necessary for success
- Ideal candidates should have at least 6 months of experience in customer service, retail, or office environment
- Effective communication skills: friendly attitude, active listener, articulate, self-assured and professional
- Motivated and dependable person with strong work ethics and a high degree of integrity
- Ability to adapt quickly and effectively to changes in the work environment
- Coachable person who is eager to learn new skills and take on new responsibilities
- Must have the ability to work flexible afternoon/evening weekday and/or weekend shifts
Who We Are
The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.
Armstrong is an Equal Opportunity Employer.
