Job Description

Our company's Business Service Center (BSC), located across three regions (Americas, Europe, and Asia), are responsible for the timely and efficient delivery of standardized, global financial processes. The BSC – Europe in Prague, Czech Republic is responsible for the execution and delivery of a broad range of financial services and processes across our company's business divisions and markets for the EMEA region.

The Order to Cash (OtC) Collections and Credit Specialist performs daily transactional activities in SAP for EMEA countries and cooperates with respective departments within our company.

Primary responsibilities for this position include, but are not limited to, the following:

• Contact customers based on daily SAP FSCM worklist and record actions taken, promises to pay, disputes and follow ups.
• Communicate via phone with customers in a daily basis with incoming and outgoing calls
• Follow up on dispute resolution
• Perform reconciliation of customer accounts
• Prepare remittances is excel form which should be posted by Cash Applications team
• Assure statement of accounts and Dunning Letter are sent to all our customers.
• Download invoices from our system and send it to customers if needed
• Escalate difficult cases with the local markets and follow up for resolution.
• Perform other administrative task and supporting the managers

Education & Experience

• Bachelor’s Degree in Business Administration, Accounting or Finance.
• 1 to 2 years of experience in a finance or accounting department of a multinational company required.
• Collections experience required.
• Business-level English level and advanced level of Polish language.

Technical & Soft Skills Requirements

• Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness
• Strong communication, interpersonal and organization skills required
• Competency in MS Office applications (Excel, Word, PowerPoint) required
• Experience using SAP desired
• Demonstrated commitment to education and professional development 
• Attention to detail and analytical skills
• Proactive mindset and advanced problem-solving skills
• Ability to identify and work on improvement / efficiency opportunities

Required Skills:

Preferred Skills:

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Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Relocation:

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