About this Order Management Specialist- ServiceNow role at Exclusive Networks
EXCLUSIVE NETWORKS | Introduction
Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization.
Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com.
At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential.
DUTIES AND RESPONSIBILITIES | About the role
The Order Management Specialist is responsible for ensuring operational excellence across the order lifecycle, from receipt of approved opportunities through to order placement, fulfilment and delivery. Acting as the operational expert for our licensing and ordering processes, the role ensures orders are processed accurately, efficiently and with a right-first-time approach. Working across Sales, Customer Success, Services, Finance, Vendor Management, Operations teams, the role ensures smooth execution of all licensing and ordering activities while contributing to the overall scalability and effectiveness of the business.
As the Order Management Specialist, you will:
Raise sales orders from approved sales quotes, and place purchase orders with using a right-first-time philosophy.
Manage the end-to-end order process for licenses, support, professional services and training offerings.
Ensure all fulfilment documentation is completed and distributed to relevant stakeholders.
Validate licensing requirements and ordering structures before submission.
Chase and track purchase orders, fulfilment activities and delivery milestones.
Resolve order queries and operational issues with minimal business impact.
QUALIFICATIONS AND EXPERIENCE | About you
The ideal Order Management Specialist:
Skills & Experience
- Experience in order management, operations or sales support.
- Strong Excel, Outlook and Microsoft Office skills.
- Excellent analytical and numerical skills.
- Strong attention to detail.
- Experience working with software licensing or technology vendors preferred.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent communication and stakeholder management skills.
Personal Attributes
- Operationally excellent.
- Detail oriented.
- Customer focused.
- Collaborative.
- Proactive and organised.
- Able to work under pressure and meet deadlines.
WHO ARE EXCLUSIVE NETWORKS? | Why work for us
We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com.
We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.
We care about your data: please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us.
If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.