Job Description

We are seeking an operational risk analyst to join a team responsible for responding to client risk events involving Operations and Technology processes. This is a high-visibility role at the intersection of operations, technology, investment management and client service. The candidate will lead the response to complex events that may affect clients, ensuring timely escalation, clear executive communication, disciplined root-cause analysis and sustainable remediation.  The candidate will also create key risk metrics presentations to support regional board reporting. The ideal candidate has a high degree of personal integrity and an inquisitive mind.

Describe the applications and business or enterprise functions the role supports:
Tools include Resolver GRC, PowerBI, PowerAutomate and Cursor

Global Technology and Operations encompasses account lifecycle up to the point of investment readiness and the processing, settlement and reporting of transactions and the technology and infrastructure used across the firm.  Experience with comparable GRC, workflow, analytics or automation platforms is also relevant.

You will work across the first and second lines of defense, maintaining clear ownership: business and technology teams own their risks and controls, while the risk function provides independent oversight, challenge, aggregation and escalation. 

The key job responsibilities include, but are not limited to:

• Coordinate the end-to-end response to potential client impacting operational and technology events, including triage, materiality assessment, stakeholder mobilization, escalation, investigation, client-support information and closure. 
• Act as the central coordinator during time sensitive events, bringing together Operations, Technology, Investment, Client Group, Legal, Compliance and Risk subject matter experts as appropriate. 
• Ensure event summaries are accurate, concise and decision useful, clearly distinguishing facts, client impact, root causes, control failures, remediation, residual risk and lessons learned. 
• Facilitate robust root cause and contributing factor analysis, challenge whether proposed actions address the underlying issue, and support clear ownership and timely closure of remediation. 
• Provide independent risk challenge while preserving constructive relationships with first line process and control owners. 
• Identify recurring themes, emerging risks and cross functional dependencies through event data, and translate them into actionable management information, KRIs and recommendations for senior governance forums. 
  

Job Qualifications (The ideal candidate should have the following):

• Familiarity with General Risk and Compliance (GRC) tools & frameworks
• Proficiency in efficiency augmentation tools (PowerBi, Cursor, PowerAutomate etc)  
• Highly analytical mind with a strong attention to detail
• Superior written and verbal communication and interpersonal skills
• Ability to multitask and prioritize
• Understanding of investment management operations and the technology control environment, including relevant IT general controls and third-party dependencies. 
  

Qualifications, Experience, Education:

• 3-5 years of relevant experience in operational risk, non-financial risk, incident/event management, operations risk, technology risk, audit or controls within investment management, asset servicing, banking or another regulated financial-services environment.