The Operations (Ops) Team Lead role assists in overseeing day-to-day operations, providing guidance and management where needed to the Drivers. The Ops Lead reports to the Country Manager.
Primary Responsibilities:
Manage team of Data Collection Driving Operations field resourcesDrives day-to-day operations following standard operating proceduresAssist in identifying knowledge gaps, coaching, mentoring and the professional development field surveyorsConduct periodic reviews with teams and Program ManagersFacilitate teams meetings to disseminate relevant information to the TeamCollaborate with other Team members to manage the collective workload and coordinate various logistics including coverage for Team members as neededProvide Subject Matter Expert (SME) advice on regional issues and concernsAssist with strengthening relationships with: Internal/ External Customers and vendor/partner organizationsParticipate in weekly and monthly business review meetings with internal and external stakeholderAssist in gathering and analyzing reporting detailsProvide status reports (weekly, monthly, etc.) as requiredSupport with special projects; Invoice verification, and reporting metrics as neededWork with internal teams and external vendor/partner teams to provide resource planning support (work plan allocation/management/logistics/etc.) for applicable projects and programsAssist with creating/maintaining resource forecast in conjunction with customer for vendor/partner sourcing organizationAssist in adherence to quality, safety and financial controlsIdentify and monitor performance trends and take necessary corrective actions to meetSLA targets and ensure customer satisfaction.Provide insight, guidance, Continual Service Improvement and Service Assurance supportAssist in driving service improvement programs and initiativesEnsuring RCA contains the proper analysis methodology, documented actions, root cause identification and effective proactive and corrective actions.Escalate issues (performance/functional) to management team as neededAdditional duties as definedRequired qualifications:
Experience as a people manager, and/or operations leadStrong written and verbal communication skillsAble to work at a fast pace, manage a heavy flow of emails, and be interruptible to address urgent program issuesGreat people management skills (effective communication, understanding, respectful, able to build rapport, set clear expectations, give constructive feedback, etc.)Self-motivated with a proven track recordTeam player and willing to assist when and where neededAbility to analyze data and establish measurable action plans to improve performanceAbility to travelPreferred qualifications:
Bachelor's Degree or equivalent experienceField surveying program specific knowledge
