About this Operations Manager role at Iron Mountain
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Operations Manager
Project Location: Tamil Nadu, India
Employment Type: Full Time
Experience: Minimum 10 Years of Relevant Experience. Must know to Read and Write in Tamil.
Qualification: MBA Operations Preferred
Notice Period: Mandatory – Less than 60 days, immediate joiners preferred
Iron Mountain is seeking an experienced and dynamic Operations Manager to join our Global Digital Solutions (GDS) team.
In this role, you will be responsible for leading the end-to-end execution of a large-scale, high-volume scanning and digitization project in Tamil Nadu, managing a workforce of 200+ personnel to achieve contractual Service Level Agreements, customer satisfaction, revenue realization, and cost optimization.
You will join a high-performing Global Digital Solutions team dedicated to driving operational excellence, continuous improvement, and digital transformation for key enterprise and public sector accounts.
What You’ll Do
In this role, you will:
- Responsibility 1: Lead end-to-end scanning and digitization operations across multiple sites and shifts, establishing robust performance governance to deliver target productivity, quality, and billing milestones.
- Responsibility 2: Collaborate with senior management, cross-functional internal teams, and customer stakeholders to conduct root cause analyses, implement corrective actions, and maintain effective customer relationship management.
- Responsibility 3: Ensure compliance with organizational standards, approved Standard Operating Procedures, information security controls, and document custody protocols.
What You’ll Bring
The ideal candidate will have:
- 10+ years of professional experience in operations management, Business Process Outsourcing, Information Technology Enabled Services, or high-volume digitization service delivery environments, including experience leading a workforce of 200+ personnel.
- Strong knowledge of Key Performance Indicator governance, Root Cause Analysis, Corrective and Preventive Action methodologies, revenue realization, and Optical Character Recognition workflows.
- Proven ability in data-driven decision-making, stakeholder management, cost optimization, and multi-site operational control with a willingness to travel frequently across project locations in Tamil Nadu.
- Master of Business Administration in Operations Management preferred (or a Bachelor's degree in Engineering, Science, Commerce, or Business Administration) with a notice period of less than 60 days.
