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The Operations Coordinator provides part-time operational and administrative support to University Advancement under the direction of the Operations Manager. This position supports the daily functions of the Elliott Alumni Center by fostering a welcoming, service-oriented environment and completing assigned operational and administrative tasks with accuracy and attention to detail. Responsibilities also include light housekeeping duties to maintain the cleanliness and organization of shared spaces. This role requires on-site presence at the Elliott Alumni Center three days per week.

Duties/Responsibilities

The Operations Coordinator for University Advancement serves as the main point of contact for Advancement, campus partners and external vendors and is responsible for the following:

Elliott Alumni Center Management Support (80%):

• Staffing the reception desk in a professional, warm and welcoming manner by greeting staff and guests, providing direction, answering questions, introducing staff, and problem solving as needed.
• Manages day-to-day building operations including workspace and parking reservations, mail and package distribution, and supply inventory.
• Ensure the building remains organized, well-stocked, and presentable at all times.
• Light housekeeping tasks which could include but is not limited to vacuuming, dusting and kitchen organization.
• Serves as the primary point of contact for building maintenance needs, minor capital projects, telecom, and audiovisual support, liaising with relevant campus partners as needed.
• Oversees the FedEx account including monthly reconciliation and payment processing.
• Functions as a UShop requestor and P-Card holder.
• Undertakes additional projects and responsibilities as assigned by the Operations Manager. 

Advancement Onboarding and Offboarding Support (20%):

• Supports Advancement staff operations through onboarding and offboarding coordination
• Maintenance of staff directories, organizational charts, and online profiles

Requirements

Minimum Acceptable Education & Experience:

• High school diploma and two years of hospitality/retail/customer-service experience, or combination of education and experience equal to two years.
• Experience in front-facing customer-service roles.  

Knowledge, Skills & Abilities:

• Competency using Microsoft 365 including Microsoft Teams, Outlook, PowerPoint, Excel; SharePoint.
• Keyboarding and computer application skills and knowledge of software applications, etc.
• Effective written and oral communication skills.
• Customer service, organizational, analytical, and problem solving skills. 
• Ability to establish and maintain effective working relationships with faculty, staff, students, and the general public. 
• This position requires a high level of confidentiality and discretionary judgement. 

Applicant Instructions: 

Applicants should be prepared to upload the following documents when applying online within the My Experience: Resume/CV section of the application: (Maximum of 5 Documents)

• Resume/CV
• Cover Letter
• Contact Information for 3 Professional References

Compensation Pay Range:

$20 /hour

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human Resources

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