About this Operations Automation Specialist (Contract) role at Contour Software
About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
Overview
We are seeking a contract Operations Automation Specialist to design and build automation tools that improve efficiency within complex internal workflows.
This role is less about building large-scale software systems and more about designing thoughtful, reliable solutions that integrate cleanly into existing processes. Success depends on strong system thinking, attention to detail, and the ability to deliver tools that are accurate, intuitive, and immediately useful to end users.
Contract Details
- Duration: 3 months (fixed term)
- Extension: Possible based on project needs and performance
- Type: Contract (individual contributor)
What You’ll Work On
You will design and implement automation solutions that:
- Reduce manual effort
- Improve data accuracy
- Streamline cross-system workflows
- Fit seamlessly into existing operational processes
Typical work includes scripting, integrations, and workflow design across platforms such as Airtable, Team Support, Salesforce, and related tools.
Responsibilities
- Design automation solutions for internal operational workflows (subject to review before build)
- Build and test JavaScript-based automations (e.g., Airtable scripts, integrations)
- Integrate systems via APIs to enable reliable data flow
- Validate outputs to ensure accuracy and reliability in real-world use
- Troubleshoot and refine tools based on user feedback
- Analyze workflows to identify additional automation opportunities
- Ensure solutions are intuitive, low-friction, and minimally disruptive
- Document system logic and behavior in a clear, user-friendly manner
- Collaborate with stakeholders to understand requirements and constraints
Core Requirements
- Strong problem-solving and analytical skills
- Ability to understand and design within complex systems and workflows
- High attention to detail, especially around data accuracy
- Experience writing JavaScript (or similar scripting) for automation
- Experience working with structured data (Excel, Airtable, or similar)
- Experience integrating systems via APIs
- Strong communication skills, especially explaining logic clearly
Nice to Have
- Exposure to workflow automation in a business environment
- Familiarity with AI tools (e.g., using LLMs or APIs in practical applications)
- Experience improving real operational processes through automation
What Success Looks Like
- Measurable reductions in manual work or error rates
- Clean, maintainable solutions that others can understand and extend
- Minimal disruption to existing workflows
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
