Global and Segment Operational Risk & Resilience Oversight are independent risk functions that provides risk and controls guidance to a variety of stakeholders that operational risks are appropriately managed and in alignment with risk appetite. Thes departments are responsible for providing independent oversight of policies, procedures and standards concerning the measurement, monitoring, control and reporting of risks. 

This position Manager - Operational Risk & Resilience Oversight role reports directly to the Head of ORRO Governance & Risk Program Oversight, with matrix reporting to the GWAM Segment Operational Risk Management team. This position is part of the second line of defense - Independent Risk Management function and will support the first line of defense businesses to ensure that operational risk management tools are effectively used by the first line to identify, assess and monitor operational risks.  

The position requires strong understanding of operational risk, risks and controls, and solid communication and influencing skills. This position will operate across multiple businesses, functions, and geographies, to promote and enhance awareness of risks and controls, and execution of operational risk program requirements.

Position Responsibilities:

• Actively participates in providing effective oversight and challenge over the risk domains (business continuity, third party risk, or change Risk) and governance activities (risk and control assessments (RCSA), incidents and losses, end user computing solutions) performed by business owners.

• Evaluate and identify non-compliance with standard requirements and escalate to direct managers timely.

• Evaluate and recommend new controls where gaps have been identified

• Review and assess incidents and operational loss events, perform root cause analysis and ensure that management logs them timely and that issues and corrective actions plans (CAPs) are developed and implemented within the given deadlines

• Perform thematic reviews across businesses and/or segments and raise potential enterprise level problem or issue and propose action plans.

Required Qualifications:

• Minimum of 3-5 years of experience in operational risk management or a highly related fields such as audit, compliance, etc., plus strong knowledge of operational processes, risks and controls.

• Broad knowledge of financial services/insurance business and related products

• Knowledge of operational risk domains - third party risk, business continuity, change management, disaster recovery

• Strong professional skepticism, detailed oriented with excellent analytical and critical thinking skills.

• Ability to quickly understand business processes and their risk implications, analyze complex situations, reach appropriate conclusions, and make valuable and practical recommendations.

• Results oriented with a focus on quality, delivering value, and strong attention to detail

• Ability to balance priorities and meet deadlines.

• Solid written and oral communication skills

• Strong influencing skills with the ability to build effective relationships, both within and across divisions

• High proficiency in MS Office Products and data analytics tools is a PLUS.

• Self-starter with the ability to work with little guidance  

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].