Job Summary

The Officer, Strategy Support provides administrative, coordination and analytical support to the senior executive and strategy team to enable effective execution of Manulife’s strategic priorities. The role focuses on organizing meetings and priorities, coordinating stakeholders, tracking initiatives and ensuring timely follow-through.

Working with business leaders and internal and external stakeholders, the role keeps information and actions organized, prepares meeting and reporting materials, supports basic research and analysis, and helps keep decisions and commitments on track.

Position Responsibilities:

• Provide day-to-day administrative and coordination support to the senior executive and strategy team, helping them stay focused on strategic priorities.
• Independently prioritize day-to-day requests and handle routine administrative matters, escalating issues that require the executive’s input or decision.
• Manage calendars and meeting requests, coordinate agendas and materials, and flag urgent matters or scheduling conflicts.
• Organize meetings and planning discussions, record key decisions and action items, and follow up with responsible colleagues on outstanding actions.
• Maintain initiative trackers and simple project plans, collect progress updates, track deadlines and dependencies, and flag delays or issues to the executive and strategy team.
• Coordinate information flow with business leaders and internal and external stakeholders, including Board and committee contacts where required, to support timely inputs and follow-through on commitments.
• Gather and organize information, carry out basic research and analysis, and prepare summaries, presentations, briefing materials and regular management reports under the guidance of the strategy team.
• Review and organize incoming correspondence and materials, highlight required actions and deadlines, and draft confidential correspondence and documents as directed.
• Coordinate travel arrangements and itineraries, complete expense reports and maintain accurate expense records.
• Maintain confidential files and records, organize the role’s workload and provide other support as assigned, exercising sound judgment and discretion.

Required Qualifications:

• University degree or equivalent relevant experience.
• Minimum 3 years’ relevant experience, including calendar management, meeting coordination, correspondence and administrative support. Experience in project coordination, supporting a strategy team or working in financial services is an advantage.
• Comfortable gathering and organizing information, performing basic analysis and preparing clear summaries; specialist strategy or actuarial expertise is not required.
• Strong interpersonal and communication skills, with the ability to coordinate with senior stakeholders and prepare clear meeting notes, presentations and confidential correspondence.
• Strong organization, attention to detail and prioritization skills, with the ability to coordinate meetings, maintain initiative trackers and follow up on actions independently and under tight deadlines.
• Sound judgment, discretion, tact and diplomacy when handling sensitive information and contacts.
• Proficiency in Microsoft Office, particularly Outlook, Word, Excel and PowerPoint, for scheduling, maintaining trackers and preparing spreadsheets, presentations and reports.
• Ability to learn and follow organizational policies and administrative processes, with a practical, service-oriented approach.
• Fluent English is mandatory; written and spoken Mandarin and Cantonese are preferred.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit 
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes 
• You thrive in teams, and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters 
• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone 

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
• We lead with our Values every day and bring them to life together.
• Boundless opportunity
• We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
• We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
• We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
• We build a business that benefits all stakeholders and has a positive social and environmental impact.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.