Overview:

RMIT Vietnam is looking for an ARG Operations & Projects Officer to support the delivery of Academic Registrar’s Group services, projects and events at the Hanoi campus. The role will coordinate local operations, administration, stakeholder communication and event logistics, while also supporting key initiatives such as graduation and scholarship ceremonies.

WHY JOIN RMIT VIETNAM?

At RMIT Vietnam, international exposure meets real-world impact through strong industry and government collaboration. Working at RMIT means building a meaningful career while creating impact in a high-performing environment.

Further insight into our mission, impact and global connections is available in the RMIT Vietnam Profile.

WHAT WE OFFER

• Competitive remuneration VND package for Vietnamese candidates.
• 13th month Tet bonus
• Private Health insurance for you and your family, plus Personal Accident Insurance
• Generous annual leave, sick leave, volunteer leave and public holidays (Christmas and Tet Holidays)
• Professional development and career advancement
• Access to state-of-the-art facilities and resources
• A vibrant and diverse campus life and more!

POSITION SUMMARY

The ARG Operations & Projects Officer – Hanoi provides operational and administrative support to enable the effective delivery of Academic Registrar’s Group (ARG) services, projects, and events at the Hanoi campus. The role supports the coordination of local ARG operations, including administrative processes, communications, and event logistics, ensuring activities are delivered efficiently and in alignment with established procedures. It contributes to the delivery of key ARG initiatives and institutional events, such as graduation and scholarship ceremonies, with a focus on location-based coordination and execution in Hanoi.

Working under the direction of the Manager, ARG, and with day-to-day guidance from the ARG Coordinator, the position supports workflow coordination, information management, and stakeholder communication to ensure consistent and high-quality service delivery.

During non-peak ARG periods, the role may provide cross-functional administrative support to Enrolments and Student Records activities in Hanoi, as agreed between relevant managers, while maintaining ARG as the primary function.

The role contributes to continuous improvement by identifying operational inefficiencies and supporting enhancements to processes, systems, and ways of working to improve efficiency and service quality.

Reporting line:

• Reports to: Manager, Academic Registrar’s Group
• Indirectly reports to: Coordinator, Academic Registrar’s Group (ARG) (for day-to-day operational direction and project coordination)
• Coordination Responsibilities May coordinate and provide day-to-day guidance to casual or temporary staff engaged for ARG activities and events in Hanoi. This does not include formal supervisory or people management responsibility.
• Key relationships: Academic Registrar’s Group (ARG) teams; Enrolments and Student Records teams (Hanoi); Student Connect; Academic Schools; Student and Education Portfolio (SEP) units; Communications and Events teams; Finance and Procurement; and other relevant internal stakeholders.

Reporting lines may be adjusted in line with organisational changes.

KEY ACCOUNTABILITIES

• Provide operational and administrative support to enable the effective delivery of Academic Registrar’s Group (ARG) services, projects, and activities at the Hanoi campus, ensuring tasks are completed accurately and in a timely manner.
• Coordinate day-to-day ARG administrative processes and workflows in Hanoi, including managing requests, tracking tasks, and supporting efficient and consistent service delivery aligned with established procedures.
• Support the planning and delivery of ARG projects and initiatives, including graduation and scholarship ceremonies, with a focus on local coordination, logistics, scheduling, and on-the-ground execution at the Hanoi campus.
• Act as the key coordination point for ARG activities in Hanoi, facilitating communication between central ARG teams and local stakeholders to ensure alignment, timely delivery, and effective issue resolution.
• Support the preparation, coordination, and dissemination of ARG communications, including student and staff updates, guidance materials, and web content, ensuring information is accurate, accessible, and up to date.
• Maintain and organise operational records, documentation, and information related to ARG activities in Hanoi, ensuring accuracy, accessibility, and compliance with institutional requirements.
• Support financial and administrative processes related to ARG operations and events in Hanoi, including processing purchase requests, tracking expenditures, and coordinating with Finance and Procurement in line with established procedures.
• Collaborate with internal stakeholders across the student lifecycle, including Academic Schools, Student Connect, and Enrolments and Student Records teams, to support coordinated service delivery and effective execution of ARG activities.
• During non-peak ARG periods, provide cross-functional administrative support to Enrolments and Student Records activities in Hanoi, as agreed between relevant managers, including support for local operational tasks such as student records processing, visa-related administrative activities, or other agreed services.
• Contribute to continuous improvement by identifying operational inefficiencies and supporting the implementation of practical enhancements to processes, systems, and ways of working to improve efficiency and service quality.
• Other duties commensurate with the scope of the role

KEY SELECTION CRITERIA

• A relevant tertiary qualification in business administration, project management, communications, or a related discipline, or an equivalent combination of relevant experience.
• Demonstrated experience (typically 2–4 years) in administrative, operational, or project support roles, preferably within a higher education or complex organisational environment.
• Proven ability to coordinate tasks, manage competing priorities, and support the delivery of projects, events, or operational activities in a structured and timely manner.
• Strong organisational skills and attention to detail, with the ability to manage information, documentation, and processes accurately across multiple activities.
• Effective communication and interpersonal skills, with the ability to work collaboratively with a range of stakeholders and support clear and consistent information flow.
• Experience supporting the coordination of events or activities, including logistics, scheduling, and administrative processes, preferably in a multi-stakeholder environment.
• Demonstrated ability to adapt to changing priorities and support different operational areas as required, including the ability to provide cross-functional administrative support when needed.
• Familiarity with administrative and financial processes, including purchase requests, expense tracking, and coordination with finance functions.
• Proficiency in Microsoft Office and experience using enterprise systems, databases, or digital tools for administrative and operational purposes.
• Demonstrated commitment to service quality, teamwork, and continuous improvement.
• Ability to display appropriate behaviours in line with the position, RMIT Values and RMIT Leadership Model.  

HOW TO APPLY

To be considered for this role, it is mandatory to submit both a resume and a cover letter. Please click on the 'Apply' link provided in this Job Ads to initiate the application process.

Please note that we will be running a rolling recruitment process, so please apply as soon as possible.

COMPLIANCE REQUIREMENTS

All academic appointments at RMIT Vietnam must meet University and local regulatory requirements, including English proficiency, background checks, and (for international candidates) eligibility for a work permit.

English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS (General) with a score of at least 5.5 (or equivalent, as outlined in the Recruitment, Selection and Onboarding Guidelines).

Further guidance will be provided during the recruitment process.

RMIT UNIVERSITY COMMITMENT

RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working.

IMPORTANT NOTICE:

• Please ensure that your application is submitted through our Workday system on the RMIT Careers page. We do not accept applications through other means.
• RMIT Vietnam will never request any fees or payments during the application process. Be vigilant about scams asking for payment to apply.
• For any questions or support, feel free to reach out to our Talent Acquisition team at [email protected]

#RMITVietnam

Applications Close:

RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community.  As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.

https://www.rmit.edu.vn/about-us