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Position Summary

The Office Services Clerk is responsible for supporting the daily operations of the mailroom and related office services functions. This role ensures the timely processing and distribution of mail, courier packages, and internal deliveries, while also assisting with copy center support and general office service requests. The ideal candidate is reliable, organized, service-oriented, and able to manage multiple responsibilities in a fast-paced professional environment while delivering outstanding customer service.

Shift: Monday - Friday, 11am - 7pm

Essential Duties and Responsibilities

Typical responsibilities include, but are not limited to, the following:

• Sort, process, and distribute incoming USPS, FedEx, UPS, DHL, and courier deliveries

• Prepare and process outgoing mail and overnight shipments

• Receive, log, and notify employees of incoming packages

• Reconcile postal, courier, and hand-delivery receipts

• Respond to internal and external telephone and email inquiries related to office services

• Prepare and ship interoffice pouches according to schedule

• Complete required domestic and international shipping documentation

• Deliver office supplies, stationery, and other items throughout the office as needed

• Monitor email requests and respond in a timely manner

• Coordinate courier services and track deliveries as needed

• Assist with food pickup and delivery for office lunches

• Support the copy center with copy requests, document binding, and restocking supplies

• Perform general office service requests and minor support tasks

• Ability to take instructions over the phone

Qualifications/Position Requirements

• Ability to manage a varied workload and meet deadlines

• Punctual, dependable, and responsive

• Proficient in Outlook and other required office applications

• Strong customer service and interpersonal skills

• Ability to work collaboratively with attorneys, legal assistants, and business support staff

• Flexibility to adjust daily priorities in response to urgent or unexpected requests

• Strong written and verbal communication skills

• Ability to handle firm and client information with confidentiality and discretion

Education and/or Experience

• High School diploma  or equivalent  preferred

• Prior customer service, office services, mailroom  or other client-facing experience

Compensation

The expected base salary for this position ranges from $55,000-$65,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. Davis Polk offers a competitive salary and comprehensive benefits package.