SUMMARY

We are looking for a pleasant Office Administrator/Front Desk Representative to undertake all receptionist and clerical duties at our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make. The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. This position will also provide support for our Sales team and Ecom warehouse order fulfillment on an as needed basis. Are you friendly to everyone you meet, highly organized and flexible? We are committed to excellent customer service (both internal and external) and are looking for an office administrator with the same commitment to join our team.

Requirements

ESSENTIAL DUTIES & RESPONSIBILITIES

• Manage lobby area by greeting, welcoming, directing and announcing all guests and visitors.
• Receive USPS letters, packages and deliveries and distribute them accordingly.
• Monitor curbside mailbox and prepare outgoing shipments by creating labels, packing small boxes and envelopes, and obtaining shipping quotes as needed.
• Check, sort and forward emails.
• Monitor office and cleaning supplies.  Place orders when necessary.
• Manage showroom supplies including snacks, drinks, and lunch orders as needed for meetings.
• Keep records and files pertaining to our item and UPC numbering process, assigning numbers as needed. Accuracy in this process is critical.
• Assist with a variety of detailed clerical tasks utilizing Excel and template processes to upload new programs into host system. Accuracy in this process is critical.
• Perform other clerical and administrative tasks as needed to support Sales and Product Development teams along with general office requirements.
• Manage corporate AMEX receipts.  Communicate with Accounts Receivable and Payable as needed.
• Process shipping documents, create shipping labels, and pack outbound sample and/or Ecom shipments as needed, especially during peak season.
• Keep front desk tidy and presentable with all necessary material (pens, application forms, paper, etc.)
• Ability to be confident, resourceful, and proactive in managing all issues that may arise including scheduling of any necessary building related service calls.
• Strong attention-to-detail with proven time management, prioritization and organizational skills.
• Must be able to work with minimal direction in a fast-paced environment with quick turnaround times or deadlines,

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Associate’s degree or High school diploma or the equivalent.
• Proven experience as front desk representative, agent or relevant warehouse position
• Familiarity with office machines (e.g. printer, vending machine and scanner)
• Excellent verbal and written communication complemented by exemplary customer service skills.
• Knowledge of office management and basic bookkeeping
• Proficient in English (oral and written)
• Strong Microsoft Office Suite skills - Word, Excel and Outlook. 
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills and customer service orientation
• Professional, friendly, and courteous demeanor.
• Respect and sensitivity for cultural differences
• Hours are 8:30 AM – 4:30 PM, Monday - Friday.

SALARY RANGE: $22.00 -26.00 hourly

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation will be provided to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee frequently is required to walk and stand. The employee must occasionally lift and/or move up to 40 pounds when managing incoming or outgoing packages and catalogs. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus, such as to work on computers. The ability to travel to other buildings is required. The position may require the individual to sometimes work irregular or extended work hours and meet multiple demands from several people.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off & Company Paid Holidays
• Short-Term & Long-Term Disability