About this Office Administrator role at Howden
At DUAL North America, our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world.
The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.
DUAL North America, Inc. is seeking a
Office Administrator- Classification: (Non-exempt /Full-time)
- Reports to: Executive Assistant to the CEO & CFO
- Travel: 0-10%
- Salary: $26.00-$32.00/hr.
- Location: New York, NY, In-office
Role overview
DUAL North America is seeking an Office Administrator to maintain the day-to-day operations of one of our key regional offices. This role provides essential administrative and operational support to help ensure the smooth and efficient functioning of the office. This role is responsible for assisting with a variety of routine administrative tasks, including document management, data entry, meeting coordination, mail distribution, visitor support, expenses processing and general office organization.
The ideal candidate is proactive, organized, dependable, detail-oriented, and eager to develop their administrative and professional skills.
Role Responsibilities
• Provide general administrative support to ensure the efficient day-to-day operation of the office.
• Answer and direct phone calls, emails, and other inquiries in a professional and timely manner.
• Welcome visitors and assist with front-office reception activities.
• Coordinate meeting logistics, including scheduling meetings, managing conference room reservations, and preparing meeting materials.
• Support calendar management by scheduling appointments and maintaining accurate calendar updates.
• Perform data entry and maintain accurate electronic and physical records.
• Scan, file, organize, and retrieve documents as needed.
• Manage incoming and outgoing mail, packages, and deliveries.
• Monitor office supply inventory and coordinate restocking of supplies.
• Prepare copies, presentations, reports, and other administrative documents.
• Assist with basic expense administration, including receipt collection, expense report preparation, invoice tracking, and maintaining supporting documentation.
• Maintain organized and professional common office areas and meeting spaces.
• Support employee onboarding activities, such as preparing workspaces and coordinating office resources.
• Utilize Microsoft Office applications and AI-powered productivity tools, such as Microsoft Copilot, to support administrative tasks and improve efficiency.
• Assist with special projects and provide administrative support to team members and leadership as needed.
Key Requirements
• High school diploma or equivalent.
• 2 years of administrative, customer service, internship, or office support experience preferred.
• Intermediate knowledge of Microsoft Office (Outlook, Word, Excel, and Teams).
• Ability to use or willingness to learn AI-enabled workplace tools (such as Microsoft Copilot or similar technologies) to assist with scheduling, document preparation, information gathering, and administrative workflows.
• Ability to coordinate meetings, schedule conference rooms, and manage calendars with strong attention to detail and follow-through.
• Basic understanding of expense management processes, including receipt collection, expense report submission, invoice tracking, and maintaining accurate records.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and meet deadlines.
• Positive attitude and willingness to learn.
• Ability to work independently and as part of a team.
• Flexibility and adaptability to support evolving business needs.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Enjoy being in the office and thrives in a collaborative, people-focused environment.
• Must be able to remain in a stationary position 50% of the time, with occasional movement in the office to access cabinets and equipment.
• If you do not meet all the qualifications for this role, we still encourage you to apply.
What we offer:
A career that you define. Yes, we offer all the usual rewards and benefits - including medical, dental, vision, a wide variety of wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days and more.
We provide an environment where new ideas are encouraged and celebrated, where people who want to have a real hand in our success thrive. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.
EEO Statement:
We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect. DUAL North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. DUAL will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
