Site: Brigham and Women's Faulkner Hospital, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

Job Summary

Schedule: Monday-Friday, 4:00 PM - 7:00 PM

Under the supervision of the Registered Dietitian and Clinical Nutrition Manager, the Cafeteria Worker/Nutrition Assistant supports the delivery of high-quality, personalized nutritional services to patients. This role assists with meal selection, tray service, patient nutrition support, and customer service while ensuring compliance with hospital, department, and food service standards. The ideal candidate is customer-focused, detail-oriented, and committed to providing an exceptional patient experience.

 

Essential Job Functions

• Assist patients with menu selections that meet prescribed diet requirements and personal preferences.
• Modify meal selections to comply with physician, dietitian, and nursing instructions.
• Ensure patients receive appropriate nourishment at each meal and communicate concerns to nursing staff.
• Answer departmental phone calls and respond to inquiries following established guidelines.
• Process orders for nutritional supplements and enteral nutrition products according to department procedures.
• Support meal delivery operations and ensure proper meal setup and presentation.
• Complete regular and therapeutic diet menus in accordance with departmental and clinical standards.
• Assist tray line staff and supervisors during meal service as needed.
• Deliver, distribute, and collect meal trays in a timely and courteous manner.
• Monitor and document patient meal intake and calorie counts as assigned.
• Conduct meal rounds and tray assessments to support patient satisfaction and nutritional care.
• Address and resolve patient concerns and service issues promptly.
• Communicate effectively with clinical and production teams regarding patient needs, special requests, and diet-related concerns.
• Maintain compliance with hospital policies, food safety standards, and departmental procedures.
• Attend departmental meetings, in-service programs, and required training sessions.
• Perform additional duties as assigned to support patient dining and nutrition services operations.

Minimum Qualifications

• High School Diploma or GED preferred.
• Relevant experience may be considered in lieu of formal education.
• Healthcare, patient-facing, food service, hospitality, or customer service experience preferred.
• Prior experience handling telephone communications and customer inquiries preferred.

Knowledge, Skills & Abilities

• Commitment to delivering excellent customer service and adhering to organizational service standards.
• Ability to read, write, and communicate effectively in English.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to multitask and effectively manage multiple phone lines and voicemail systems.
• Basic computer proficiency and ability to learn hospital software applications.
• Ability to push and maneuver food carts safely.
• Strong attention to detail and ability to work effectively in a fast-paced healthcare environment.
• Ability to work collaboratively with patients, families, nursing staff, dietitians, and food service team members.

 

Physical Requirements

• Standing Frequently
• Walking Frequently
• Reaching Occasionally
• Gross Manipulation
• Fine Manipulation
• Feeling Constantly
• Foot Use Rarely
• Vision - Far Constantly
• Vision - Near Constantly
• Talking Constantly
• Hearing Constantly

 

Onsite

 

1153 Centre Street

 

15

 

Regular

 

Evening (United States of America)

 

Pay Range

$19.00 - $25.56/Hourly

 

Grade

SF1001

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework