Program Description: This program is required to provide ongoing support for the agencies Network Operations Center (NOC) and Wireless Network Operations Center (WNOC), which are critical components within the Office of Information and Technology (OIT), Enterprise Infrastructure and Operations Directorate (EIOD), and Network Operations Division (NOD). These centers perform real-time monitoring, proactive maintenance, incident detection and response, problem resolution, and network performance reporting across the agencies nationwide enterprise. They ensure network stability, availability, and the rapid escalation and resolution of technical issues.

Position Description: The Network Program Manager (PM) is responsible for overseeing all aspects of the successful delivery of task order requirements throughout the period of performance, ensuring a high-quality customer experience for the agency. The Network Program Manager will serve as the Contractor’s Point of Contact (POC) for the Contracting Officer’s Representative (COR). The Network Program Manger organizes, directs, and manages contract operation support functions, involving multiple, and complex and inter-related project tasks. Manages teams of contract support personnel at multiple locations. Maintain and manage the client interface at the senior levels of the client organization. Meets with customer and Contractor personnel to formulate and review task plans and deliverable items. Responsible for Quality Management. Ensures conformance with program task schedules and costs. Establishes and maintains technical and financial reports to show progress of projects to management and customers, organizes and delegates responsibilities to subordinates and oversees the successful completion of all assigned tasks.

Requirements

·       Oversee all aspects of contract performance and delivery of task order requirements for agency.

·       Serve as the primary Contractor Point of Contact (POC) for the Contracting Officer’s Representative (COR), maintaining open and effective communication.

·       Organize, direct, and manage contract operations involving multiple, complex, and interrelated network projects.

·       Lead and manage teams of contract support personnel across multiple geographic locations, ensuring consistent performance and adherence to service standards.

·       Develop, review, and implement task plans, schedules, and deliverables in alignment with contract requirements and mission objectives.

·       Maintain and manage client relationships at senior levels, ensuring alignment between customer goals and contractor performance.

·       Oversee and enforce Quality Management processes, ensuring compliance with established performance metrics, SLAs, and quality standards.

·       Ensure conformance with program schedules, budgets, and cost controls; proactively identify and mitigate risks to delivery timelines and performance.

·       Prepare and maintain technical and financial reports to communicate project progress, performance, and status to management and customers.

·       Coordinate and delegate responsibilities to subordinate project managers, leads, and team members, ensuring accountability and successful completion of all tasks.

·       Support the development and implementation of process improvements to enhance service delivery efficiency and customer satisfaction.

·       Ensure compliance with security, safety, and regulatory requirements as defined by agency and federal standards.

Required Skills:

·       10 + years of relevant experience in organizing, directing, and managing contract operation support functions and multiple complex and inter-related projects for a large, complex Federal agency.

·       Bachelors degree in related technical fields such as Management Information Systems, Computer Science, Engineering, IT, Networking, and Communication.

·       Technical Knowledge: Strong understanding of networking technologies, infrastructure, and telecommunications systems.

·       Project Management Expertise: Proven ability to lead large-scale, complex IT or network operations programs.

·       Financial and Performance Management: Experience managing program budgets, cost controls, and performance tracking metrics.

·       PMP (Project Management Professional) – Project management and leadership proficiency.

Additional Relevant Certifications:

·       CCNA

·       CCNP

·       ITIL v3 or ITIL 4 – Service management and process optimization expertise.

Preferred Skills

·       Security & Compliance Awareness: Familiarity with federal security standards, compliance frameworks, and CBP operational requirements.

Soft Skills:

·       Leadership and Team Building: Ability to inspire and motivate multidisciplinary teams toward shared goals.

·       Communication: Excellent verbal and written communication skills; capable of interacting effectively with senior government officials and contractor personnel.

·       Customer Focus: Strong commitment to delivering high-quality service and maintaining a positive customer experience.

·       Analytical Thinking: Skilled in problem-solving, risk assessment, and strategic decision-making.

·       Adaptability: Comfortable managing multiple priorities and adjusting to evolving mission requirements.

·       Collaboration: Works effectively across technical and administrative teams, fostering cooperation and trust.

·       Accountability: Demonstrates ownership of program outcomes and adherence to deadlines and performance standards.

Benefits

SES provides a competitive salary and the following benefits:

• Medical
• Dental
• Vision
• AD&D
• STD
• LTD
• Company paid Life Insurance
• 401k with employer contribution
• Paid Time Off
• Pet Insurance