Provides advanced level network services. Provides support and guidance for network design and installation projects using standard technologies.

Responsibilities:

• Provides advanced level network services, including installing, configuring, and integrating new network technologies. Conducts pilots, makes recommendations, and ensures network installations meet standards.

• Provides advanced level network design and debugging services to development teams. Works closely with developers to implement reliable, manageable, and secure solutions for external connections.

• Provides advanced level telecom network services for complex issues elevated from the Support Center and Technical Services groups. Identifies failing components.

• Maintains and monitors network system performance and identifies performance issues and trends. Implements improvements and identifies opportunities to automate manual system tasks. Develops and maintains telecom network documentation.

• Completes network capacity planning activities, including monitoring the network and tracking network capacity metrics. Initiates actions to prevent network degradation caused by capacity issues.

• Trains and mentors staff. Conducts formal training sessions and recommends training vendors. Troubleshoots and resolves complex issues.

• Thoroughly understands and complies with Information Technology and Information Security policies and procedures.

• Participates in special projects and performs other duties as assigned.

Qualifications:

• Minimum of five years related work experience. Network experience preferred.

• Undergraduate degree in a related field or the equivalent combination of training and experience.

• Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), or Cisco Certified Design Professional (CCDP) preferred.

Special Factors

Sponsorship

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.